| Regional Customer Satisfaction | ||
| Americas (North America, Latin America, Caribbean) | ||
| Salesforce | ||
| 2018 | Liquidity Provider | Score (%) |
| 1 | State Street | 68.5% |
| 2 | Standard Chartered | 67.3% |
| 3 | Deutsche Bank | 50.0% |
| Research | ||
| 2018 | Liquidity Provider | Score (%) |
| 1 | State Street | 64.3% |
| 2 | Standard Chartered | 53.6% |
| 3 | HSBC | 45.2% |
| Service | ||
| 2018 | Liquidity Provider | Score (%) |
| 1 | State Street | 67.0% |
| 2 | Standard Chartered | 62.2% |
| 3 | Bank of America Merrill Lynch | 55.0% |
| Algorithmic Trading | ||
| 2018 | Liquidity Provider | Score (%) |
| 1 | BNP Paribas | 55.2% |
| 2 | Deutsche Bank | 54.5% |
| 3 | Standard Chartered | 51.3% |
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| Asia | ||
| Salesforce | ||
| 2018 | Liquidity Provider | Score (%) |
| 1 | State Street | 57.1% |
| 2 | Bank of America Merrill Lynch | 49.0% |
| 3 | Standard Chartered | 45.3% |
| Research | ||
| 2018 | Liquidity Provider | Score (%) |
| 1 | Commerzbank | 57.1% |
| 2 | State Street | 50.6% |
| 3 | Bank of America Merrill Lynch | 41.8% |
| Service | ||
| 2018 | Liquidity Provider | Score (%) |
| 1 | State Street | 52.4% |
| 2 | UBS | 48.7% |
| 3 | Bank of America Merrill Lynch | 46.2% |
| Algorithmic Trading | ||
| 2018 | Liquidity Provider | Score (%) |
| 1 | Bank of America Merrill Lynch | 45.7% |
| 2 | State Street | 38.7% |
| 3 | Goldman Sachs | 37.0% |
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| Middle East, Africa, Central & Eastern Europe | ||
| Salesforce | ||
| 2018 | Liquidity Provider | Score (%) |
| 1 | Societe Generale | 61.3% |
| 2 | Standard Chartered | 57.7% |
| Research | ||
| 2018 | Liquidity Provider | Score (%) |
| 1 | Standard Chartered | 50.7% |
| 2 | Citi | 49.4% |
| 3 | Societe Generale | 44.4% |
| Service | ||
| 2018 | Liquidity Provider | Score (%) |
| 1 | Societe Generale | 52.9% |
| 2 | Standard Chartered | 49.2% |
| 3 | Citi | 40.9% |
| Algorithmic Trading | ||
| 2018 | Liquidity Provider | Score (%) |
| 1 | Citi | 66.7% |
| 2 | Standard Chartered | 51.3% |
| 3 | Societe Generale | 44.4% |
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| Western Europe* | ||
| Salesforce | ||
| 2018 | Liquidity Provider | Score (%) |
| 1 | State Street | 53.2% |
| 2 | Bank of America Merrill Lynch | 46.8% |
| 3 | Standard Chartered | 45.9% |
| Research | ||
| 2018 | Liquidity Provider | Score (%) |
| 1 | State Street | 42.4% |
| 2 | JPMorgan | 39.0% |
| 3 | Goldman Sachs | 32.3% |
| Service | ||
| 2018 | Liquidity Provider | Score (%) |
| 1 | State Street | 54.8% |
| 2 | Bank of America Merrill Lynch | 43.5% |
| 3 | JPMorgan | 41.7% |
| Algorithmic Trading | ||
| 2018 | Liquidity Provider | Score (%) |
| 1 | JPMorgan | 35.6% |
| 2 | Goldman Sachs | 34.7% |
| 3 | State Street | 32.4% |
| Back to top | ||
*Please note that due to a small correction in the calculation of the rankings, the Western Europe results differ slightly to the version published in the June edition of Euromoney magazine.