FX Survey 2018: Regional Customer Satisfaction- Subcategories

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© 2018 Euromoney
Results Index
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Regional Customer Satisfaction
Americas (North America, Latin America, Caribbean) 
Salesforce
2018Liquidity ProviderScore (%)
1State Street68.5%
2Standard Chartered67.3%
3Deutsche Bank50.0%
Research
2018Liquidity ProviderScore (%)
1State Street64.3%
2Standard Chartered53.6%
3HSBC45.2%
Service
2018Liquidity ProviderScore (%)
1State Street67.0%
2Standard Chartered62.2%
3Bank of America Merrill Lynch55.0%
Algorithmic Trading
2018Liquidity ProviderScore (%)
1BNP Paribas55.2%
2Deutsche Bank54.5%
3Standard Chartered51.3%
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Asia  
Salesforce
2018Liquidity ProviderScore (%)
1State Street57.1%
2Bank of America Merrill Lynch49.0%
3Standard Chartered45.3%
Research
2018Liquidity ProviderScore (%)
1Commerzbank57.1%
2State Street50.6%
3Bank of America Merrill Lynch41.8%
Service
2018Liquidity ProviderScore (%)
1State Street52.4%
2UBS48.7%
3Bank of America Merrill Lynch46.2%
Algorithmic Trading
2018Liquidity ProviderScore (%)
1Bank of America Merrill Lynch45.7%
2State Street38.7%
3Goldman Sachs37.0%
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Middle East, Africa, Central & Eastern Europe
Salesforce
2018Liquidity ProviderScore (%)
1Societe Generale61.3%
2Standard Chartered57.7%
Research
2018Liquidity ProviderScore (%)
1Standard Chartered50.7%
2Citi49.4%
3Societe Generale44.4%
Service
2018Liquidity ProviderScore (%)
1Societe Generale52.9%
2Standard Chartered49.2%
3Citi40.9%
Algorithmic Trading
2018Liquidity ProviderScore (%)
1Citi66.7%
2Standard Chartered51.3%
3Societe Generale44.4%
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Western Europe* 
Salesforce
2018Liquidity ProviderScore (%)
1State Street53.2%
2Bank of America Merrill Lynch46.8%
3Standard Chartered45.9%
Research
2018Liquidity ProviderScore (%)
1State Street42.4%
2JPMorgan39.0%
3Goldman Sachs32.3%
Service
2018Liquidity ProviderScore (%)
1State Street54.8%
2Bank of America Merrill Lynch43.5%
3JPMorgan41.7%
Algorithmic Trading
2018Liquidity ProviderScore (%)
1JPMorgan35.6%
2Goldman Sachs34.7%
3State Street32.4%
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*Please note that due to a small correction in the calculation of the rankings, the Western Europe results differ slightly to the version published in the June edition of Euromoney magazine.