.
| Regional Customer Satisfaction |
| Americas (North America, Latin America, Caribbean) |
| Salesforce |
| 2018 |
Liquidity Provider |
Score (%) |
| 1 |
State Street |
68.5% |
| 2 |
Standard Chartered |
67.3% |
| 3 |
Deutsche Bank |
50.0% |
| Research |
| 2018 |
Liquidity Provider |
Score (%) |
| 1 |
State Street |
64.3% |
| 2 |
Standard Chartered |
53.6% |
| 3 |
HSBC |
45.2% |
| Service |
| 2018 |
Liquidity Provider |
Score (%) |
| 1 |
State Street |
67.0% |
| 2 |
Standard Chartered |
62.2% |
| 3 |
Bank of America Merrill Lynch |
55.0% |
| Algorithmic Trading |
| 2018 |
Liquidity Provider |
Score (%) |
| 1 |
BNP Paribas |
55.2% |
| 2 |
Deutsche Bank |
54.5% |
| 3 |
Standard Chartered |
51.3% |
| |
|
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| Asia |
| Salesforce |
| 2018 |
Liquidity Provider |
Score (%) |
| 1 |
State Street |
57.1% |
| 2 |
Bank of America Merrill Lynch |
49.0% |
| 3 |
Standard Chartered |
45.3% |
| Research |
| 2018 |
Liquidity Provider |
Score (%) |
| 1 |
Commerzbank |
57.1% |
| 2 |
State Street |
50.6% |
| 3 |
Bank of America Merrill Lynch |
41.8% |
| Service |
| 2018 |
Liquidity Provider |
Score (%) |
| 1 |
State Street |
52.4% |
| 2 |
UBS |
48.7% |
| 3 |
Bank of America Merrill Lynch |
46.2% |
| Algorithmic Trading |
| 2018 |
Liquidity Provider |
Score (%) |
| 1 |
Bank of America Merrill Lynch |
45.7% |
| 2 |
State Street |
38.7% |
| 3 |
Goldman Sachs |
37.0% |
| |
|
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| Middle East, Africa, Central & Eastern Europe |
| Salesforce |
| 2018 |
Liquidity Provider |
Score (%) |
| 1 |
Societe Generale |
61.3% |
| 2 |
Standard Chartered |
57.7% |
| Research |
| 2018 |
Liquidity Provider |
Score (%) |
| 1 |
Standard Chartered |
50.7% |
| 2 |
Citi |
49.4% |
| 3 |
Societe Generale |
44.4% |
| Service |
| 2018 |
Liquidity Provider |
Score (%) |
| 1 |
Societe Generale |
52.9% |
| 2 |
Standard Chartered |
49.2% |
| 3 |
Citi |
40.9% |
| Algorithmic Trading |
| 2018 |
Liquidity Provider |
Score (%) |
| 1 |
Citi |
66.7% |
| 2 |
Standard Chartered |
51.3% |
| 3 |
Societe Generale |
44.4% |
| |
|
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| Western Europe* |
| Salesforce |
| 2018 |
Liquidity Provider |
Score (%) |
| 1 |
State Street |
53.2% |
| 2 |
Bank of America Merrill Lynch |
46.8% |
| 3 |
Standard Chartered |
45.9% |
| Research |
| 2018 |
Liquidity Provider |
Score (%) |
| 1 |
State Street |
42.4% |
| 2 |
JPMorgan |
39.0% |
| 3 |
Goldman Sachs |
32.3% |
| Service |
| 2018 |
Liquidity Provider |
Score (%) |
| 1 |
State Street |
54.8% |
| 2 |
Bank of America Merrill Lynch |
43.5% |
| 3 |
JPMorgan |
41.7% |
| Algorithmic Trading |
| 2018 |
Liquidity Provider |
Score (%) |
| 1 |
JPMorgan |
35.6% |
| 2 |
Goldman Sachs |
34.7% |
| 3 |
State Street |
32.4% |
| |
|
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*Please note that due to a small correction in the calculation of the rankings, the Western Europe results differ slightly to the version published in the June edition of Euromoney magazine.
