Awards for Excellence 2009: Turkey
Best Bank: Akbank
The battle between Akbank and Garanti Bank has dominated Turkish banking for a decade. Garanti’s focus on technology, infrastructure and a balance sheet that put customers rather than the government first has, in the past, given it the edge. However Akbank’s continuing investment in IT and customer relations management systems (for example, more than 82% of its retail clients are now electronic customers compared with 22% of Garanti’s), its push into the underbanked areas of Turkey and its response to the gathering economic storm have brought the contenders closer together.