Abigail Hofman: Marks & Spencer: Stuart Rose's tomatoes
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Abigail Hofman: Marks & Spencer: Stuart Rose's tomatoes

Abigail Hofman

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 I wonder how many top bankers would be as customer focused as M&S’s Rose when accosted while “off duty”

Despite competition from numerous thrusting newcomers, Le Caprice remains one of my favourite Mayfair eateries. I like the food, the piano player and most of all the warm welcome from dishy maitre d’ Jesus Adorno. One evening, my beady eye alighted on Stuart Rose, the chairman of Marks & Spencer, at the next table. Bashfulness not being something I suffer from, I sallied forth, proffered a paw by way of introduction and launched into a tale of woe about how tasteless the tomatoes were at my local M&S store.

Mr Rose couldn’t have been more charming, took my card and promised to undertake a tasting himself. Next day, I received a follow-up email from his executive assistant. Impressive, n’est–ce pas? I wonder how many top bankers would be so customer focused when accosted while “off duty”.

Next month, a US bank that has lost its way and what senior management should do to prevent Armageddon...

Send me your input and feedback (abigail@euromoney.com) and let me know what’s on your mind.

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