Overall service categories
| Western Europe | |||
| 2005 | 2004 | Bank | Score |
| 1 | 4 | SEB | 53.90% |
| 2 | 8 | Deutsche Bank | 51.30% |
| 3 | 5 | HSBC | 50.00% |
| 4 | 9 | Citigroup | 48.60% |
| 5 | 2 | ING | 48.50% |
| 6 | 7 | JPMorgan Chase | 45.30% |
| 7 | 12 | Société Générale | 41.80% |
| 8 | 6 | Nordea | 39.30% |
| 9 | 13 | Bank of America | 37.80% |
| 10 | 14 | ABN Amro | 24.80% |
| North America | |||
| 2005 | 2004 | Bank | Score |
| 1 | 1 | Citigroup | 58.50% |
| 2 | 4 | ABN Amro | 36.40% |
| Asia | |||
| 2005 | 2004 | Bank | Score |
| 1 | 4 | JPMorgan Chase | 69.90% |