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Cash management - more results

 

How do their own customers rate them?
Percentage of very good or excellent ratings customers gave to their lead ICM
Overall service categories

2005 2004 Bank Score
1 6 Citigroup 65.50%
2 4 JPMorgan Chase 62.00%
3 1 HSBC 59.40%
4 5 SEB 53.20%
5 10 Deutsche Bank 52.70%
6 9 Standard Chartered 45.20%
7 11 Nordea 43.70%
8 15 Société Générale 42.70%
9 12 Bank of America 42.60%
10 14 ABN Amro 38.30%

 

How do customers rate their lead ICM's services?
Global coverage and delivery
2005 2004 Bank Score
1 1 Citigroup 74.30%
2 3 JPMorgan Chase 70.00%

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