| How do their own customers rate them? Percentage of very good or excellent ratings customers gave to their lead ICM Overall service categories |
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| 2005 | 2004 | Bank | Score |
| 1 | 6 | Citigroup | 65.50% |
| 2 | 4 | JPMorgan Chase | 62.00% |
| 3 | 1 | HSBC | 59.40% |
| 4 | 5 | SEB | 53.20% |
| 5 | 10 | Deutsche Bank | 52.70% |
| 6 | 9 | Standard Chartered | 45.20% |
| 7 | 11 | Nordea | 43.70% |
| 8 | 15 | Société Générale | 42.70% |
| 9 | 12 | Bank of America | 42.60% |
| 10 | 14 | ABN Amro | 38.30% |
| How do customers rate their lead ICM's services? Global coverage and delivery |
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| 2005 | 2004 | Bank | Score |
| 1 | 1 | Citigroup | 74.30% |
| 2 | 3 | JPMorgan Chase | 70.00% |
| 3 | 2 | HSBC | 68.30% |