Best bank: Itaú Unibanco
Itaú Unibanco combined market‑leading financial performance with a sustained focus on customer experience in 2025. The bank strengthened its core franchise and expanded its ecosystem to deliver a broader range of services across retail, corporate and digital channels.
In retail banking, Itaú delivered its strongest year on record, including an expansion in its loan book by over a quarter and the launch of new propositions such as Paquete Full, designed to deepen relationships with higher value customers.
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