Awards for Excellence national winners 2025: Guatemala

Best bank 2025: Banco Industrial, S.A.

Banco Industrial, S.A. has firmly established itself as a leader within the Guatemalan banking industry. In 2024, the bank held dominant market shares across key metrics – 28.1% in total assets, 29.2% in net loans, and 26.9% in deposits – solidifying its position as the country’s financial cornerstone. 

The bank’s strategic focus on expanding access to financial services led to a 30% increase in banking agents, reaching 5,852 nationwide, and a 23% rise in transactions through these channels. Its digital bank, Zigi, now serves over 540,000 users and has processed more than 4 million transactions, including over 42,000 loans and Q74 million ($9.6 million) in remittances. 

Banco Industrial’s financial performance remained strong, with assets reaching Q160.9 billion and net income of Q2.68 billion. The bank also launched innovative digital tools such as interbank transfers via phone number and FX services through its mobile app. 

Beyond banking, Banco Industrial continues to invest in Guatemala’s development through Fundación Bi, literacy programmes, and support for entrepreneurs and athletes. With a robust sustainability strategy and unmatched reach, Banco Industrial remains the trusted financial partner for millions of Guatemalans.