Best international private bank: Standard Bank Mozambique
Standard Bank Mozambique is the country’s best international private bank, with growth powered by cross-selling among existing clients, supported by improved onboarding and marketing. Satisfaction shows in the bank’s rising net promoter score (NPS), whilst market share remained stable.
Talent development and retention policies are another clear differentiator. The bank’s high-touch coverage model caps relationship managers’ (RMs) portfolios at 250 to 300 clients each, down from 600 to 700 previously.
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