Best bank 2025: CBZ Bank
CBZ Bank has firmly established itself as Zimbabwe’s premier banking institution through a combination of strong market presence, innovative financial products and a steadfast commitment to corporate social responsibility (CSR). With a significant deposit market share of above 21% and an asset market share close to 20%, the bank has reinforced its position as a financially strong and systemically important institution. In the final quarter of 2024, CBZ Bank disclosed a substantial profit after tax of $79.3 million, a return on equity of 37.42% and a return on assets of 6.82%. Furthermore, its Tier 1 Capital saw a substantial increase from 10.46% to 18.78% year-on-year, underlining a robust capital position.
Innovation is at the heart of CBZ Bank’s operations. The launch of Zikimall, an e-commerce platform, and CBZ Paylink for merchant payments reflect its adaptive approach to digital consumer needs. The bank also offered micro loans designed for clients who struggle to meet KYC requirements and introduced diaspora banking solutions, widening its reach and accessibility. Enhancements to its Visa debit card now allow for international use and streamlined subscription management, enhancing customer convenience.
CBZ Bank’s dedication to CSR initiatives and digital transformation further distinguishes it as a market leader. Key social activities include menstrual health training and educational support through initiatives like the Tariro Trust, which is dedicated to HIV prevention and the empowerment of girls and young women.
In terms of digital offerings, the bank has expanded access to financial services with digital loans via USSD, Ziki Cash remittances and decentralised card issuance. Additionally, the bank’s integration with platforms such as Pay Care, as well as its launch of Zimswitch Online for the processing of local e-commerce transactions, further contribute to promoting financial inclusion and operational efficiency. Through these multifaceted endeavours, CBZ Bank has significantly enhanced both its service delivery and its impact on the community it serves.
