Best bank: Lloyds Banking Group
As it entered the final stages of a five-year plan, Lloyds Banking Group combined strong financial performance with clear improvements in digital capabilities and customer experience in 2025.
The group delivered £18.3 billion of net income during the year, up from £17.1 billion in 2024, alongside £22 billion of lending growth and nearly £14 billion of deposit growth. It has maintained disciplined cost management while reinvesting in technology, data and people.
With 23 million digitally active customers and seven billion logins a year, 85% of personal current accounts are now opened through the app.
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