DBS wins Hong Kong’s best financial institutions deal for its work with FWD Life Insurance, delivering a highly customised premium collections solution that transformed reconciliation, reporting and payment processing for one of Asia’s leading insurers. FWD faced a significant operational challenge: a large volume of premium inflows required manual checking and reconciliation, while the use of its master account number for collections often resulted in unidentified payments that demanded extensive investigation and follow-up.
The solution combined host-to-host connectivity, static virtual accounts and automated reporting.
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