This year’s winner of the award for Latin America’s best digital bank, Davivienda, has not just adopted the digital channels of new startup rivals but has gone further. The bank has embraced digital banking, blockchain adaptation, artificial intelligence and the metaverse. The result is an intriguing and compelling mix of upgraded old-bank processes through digital infrastructure and completely new business opportunities.
The bank, under the leadership of chief executive Javier Suárez Esparragoza since November 2021, has developed a digital ecosystem to connect its customers and boost digital adoption.
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