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| © 2020 Euromoney |
| Results Index |
| Americas – Salesforce | |||
| Rank 2020 | Rank 2019 | Counterparty | CSAT Score 2020 |
| 1 | 2 | State Street | 65.4% |
| 2 | 1 | Bank of New York Mellon | 59.5% |
| 3 | 11 | UBS | 50.0% |
| 4 | 3 | Bank of America | 47.4% |
| 5 | 5 | Goldman Sachs | 43.9% |
| 6 | 8 | HSBC | 40.2% |
| 7 | 7 | Deutsche Bank | 38.9% |
| 8 | 13 | Barclays | 35.4% |
| 9 | 12 | JPMorgan | 34.3% |
| 10 | 10 | Citi | 28.6% |
| Americas – Service | |||
| Rank 2020 | Rank 2019 | Counterparty | CSAT Score 2020 |
| 1 | 2 | State Street | 52.1% |
| 2 | 10 | UBS | 49.3% |
| 3 | 5 | Bank of New York Mellon | 43.8% |
| 4 | 1 | Bank of America | 42.7% |
| 5 | 6 | JPMorgan | 42.7% |
| 6 | – | Morgan Stanley | 41.6% |
| 7 | 9 | Deutsche Bank | 39.6% |
| 8 | 8 | Goldman Sachs | 31.9% |
| 9 | 12 | Barclays | 31.6% |
| 10 | 11 | HSBC | 30.4% |
| Americas – Ability in EM currencies | |||
| Rank 2020 | Rank 2019 | Counterparty | CSAT Score 2020 |
| 1 | – | Bank of New York Mellon | 38.9% |
| 2 | – | State Street | 36.0% |
| 3 | – | Bank of America | 34.6% |
| 4 | – | JPMorgan | 23.3% |
| APAC – Client Algorithmic Trading Execution | |||
| Rank 2020 | Rank 2019 | Counterparty | CSAT Score 2020 |
| 1 | – | State Street | 31.9% |
| 2 | – | HSBC | 29.1% |
| 3 | – | Bank of America | 27.0% |
| APAC – Research | |||
| Rank 2020 | Rank 2019 | Counterparty | CSAT Score 2020 |
| 1 | 2 | Bank of America | 40.0% |
| 2 | 6 | HSBC | 38.0% |
| 3 | 3 | State Street | 34.8% |
| 4 | 7 | Citi | 31.6% |
| 5 | 1 | JPMorgan | 28.7% |
| 6 | 8 | Deutsche Bank | 22.6% |
| 7 | 4 | Standard Chartered | 13.6% |
| APAC – Salesforce | |||
| Rank 2020 | Rank 2019 | Counterparty | CSAT Score 2020 |
| 1 | 4 | State Street | 49.8% |
| 2 | 3 | Bank of America | 49.3% |
| 3 | 1 | JPMorgan | 37.3% |
| 4 | 6 | HSBC | 36.9% |
| 5 | 9 | Deutsche Bank | 27.9% |
| 6 | 8 | Citi | 27.4% |
| 7 | 2 | Standard Chartered | 26.2% |
| 8 | 7 | BNP Paribas | 6.7% |
| APAC – Service | |||
| Rank 2020 | Rank 2019 | Counterparty | CSAT Score 2020 |
| 1 | 4 | State Street | 45.2% |
| 2 | 2 | Bank of America | 43.2% |
| 3 | 9 | Deutsche Bank | 35.8% |
| 4 | 7 | HSBC | 35.7% |
| 5 | 5 | UBS | 33.0% |
| 6 | 8 | Citi | 29.9% |
| 7 | 3 | JPMorgan | 28.8% |
| 8 | 1 | Standard Chartered | 26.8% |
| 9 | 10 | MUFG | 22.0% |
| 10 | 6 | BNP Paribas | 17.0% |
| APAC – Ability in EM currencies | |||
| Rank 2020 | Rank 2019 | Counterparty | CSAT Score 2020 |
| 1 | – | Bank of America | 40.0% |
| 2 | – | HSBC | 34.8% |
| 3 | – | Citi | 29.6% |
| 4 | – | Standard Chartered | 28.4% |
| 5 | – | State Street | 27.4% |
| 6 | – | JPMorgan | 20.9% |
| 7 | – | Deutsche Bank | 17.4% |
| CEEMEA – Salesforce | |||
| Rank 2020 | Rank 2019 | Counterparty | CSAT Score 2020 |
| 1 | 3 | Societe Generale | 15.7% |
| CEEMEA – Service | |||
| Rank 2020 | Rank 2019 | Counterparty | CSAT Score 2020 |
| 1 | 1 | Citi | 35.9% |
| 2 | – | Raiffeisenbank International | 30.1% |
| 3 | 4 | Societe Generale | 9.6% |
| Western Europe – Client Algorithmic Trading Execution | |||
| Rank 2020 | Rank 2019 | Counterparty | CSAT Score 2020 |
| 1 | – | BNP Paribas | 30.6% |
| 2 | – | HSBC | 25.0% |
| Western Europe – Research | |||
| Rank 2020 | Rank 2019 | Counterparty | CSAT Score 2020 |
| 1 | 8 | JPMorgan | 36.3% |
| 2 | 14 | Deutsche Bank | 34.5% |
| 3 | 3 | Citi | 31.5% |
| 4 | 4 | UBS | 30.4% |
| 5 | 5 | Bank of America | 27.2% |
| 6 | – | Commerzbank | 24.8% |
| 7 | 2 | Societe Generale | 21.2% |
| 8 | 9 | HSBC | 17.9% |
| 9 | 6 | Barclays | 15.6% |
| 10 | 11 | BNP Paribas | 12.2% |
| Western Europe – Salesforce | |||
| Rank 2020 | Rank 2019 | Counterparty | CSAT Score 2020 |
| 1 | 1 | State Street | 55.4% |
| 2 | – | Bank of New York Mellon | 54.1% |
| 3 | 15 | Deutsche Bank | 41.6% |
| 4 | 7 | HSBC | 39.6% |
| 5 | 3 | Citi | 38.1% |
| 6 | 13 | Goldman Sachs | 37.1% |
| 7 | 8 | JPMorgan | 36.2% |
| 8 | 2 | Standard Chartered | 35.4% |
| 9 | 14 | UBS | 33.3% |
| 10 | 4 | Societe Generale | 29.2% |
| Western Europe – Service | |||
| Rank 2020 | Rank 2019 | Counterparty | CSAT Score 2020 |
| 1 | 1 | State Street | 45.7% |
| 2 | 13 | Deutsche Bank | 36.0% |
| 3 | 7 | JPMorgan | 35.4% |
| 4 | 5 | Citi | 35.1% |
| 5 | 3 | Standard Chartered | 30.2% |
| 6 | 15 | UBS | 26.6% |
| 7 | – | Bank of New York Mellon | 26.3% |
| 8 | 11 | Credit Suisse | 23.7% |
| 9 | 9 | HSBC | 23.1% |
| 10 | 10 | Goldman Sachs | 21.4% |
| Western Europe – Ability in EM currencies | |||
| Rank 2020 | Rank 2019 | Counterparty | CSAT Score 2020 |
| 1 | – | Citi | 52.9% |
| 2 | – | JPMorgan | 37.8% |
| 3 | – | Deutsche Bank | 35.6% |
| 4 | – | HSBC | 31.5% |
| 5 | – | BNP Paribas | 24.3% |
| 6 | – | Societe Generale | 23.0% |
| 7 | – | Barclays | 21.3% |
| 8 | – | UBS | 19.8% |
| 9 | – | Bank of America | 18.6% |
| 10 | – | Commerzbank | 0.0% |
