FX Survey 2020: Regional Customer Satisfaction

Americas – Overall
Rank 2020	Rank 2019	Counterparty	CSAT Score 2020
1	2	State Street	49.1%
2	–	Bank of New York Mellon	44.8%
3	10	UBS	44.5%
4	1	Bank of America	41.0%
5	11	Morgan Stanley	37.7%
6	6	JPMorgan	37.5%
7	8	Deutsche Bank	36.7%
8	9	HSBC	31.6%
9	7	Goldman Sachs	29.8%
10	5	Citi	28.7%

APAC – Overall
Rank 2020	Rank 2019	Counterparty	CSAT Score 2020
1	3	Bank of America	41.8%
2	4	State Street	40.9%
3	–	Barclays	38.5%
4	7	HSBC	35.7%
5	9	Citi	29.6%
6	1	JPMorgan	29.6%
7	5	UBS	29.5%
8	10	Deutsche Bank	28.7%
9	2	Standard Chartered	24.4%
10	11	MUFG	23.5%

CEEMEA – Overall
Rank 2020	Rank 2019	Counterparty	CSAT Score 2020
1	1	Citi	37.0%
2	–	UniCredit	34.6%
3	–	Raiffeisenbank International	29.5%
4	4	Societe Generale	8.3%

Western Europe – Overall
Rank 2020	Rank 2019	Counterparty	CSAT Score 2020
1	1	State Street	45.1%
2	4	Citi	37.5%
3	16	Deutsche Bank	37.2%
4	7	JPMorgan	36.3%
5	–	Bank of New York Mellon	34.1%
6	3	Standard Chartered	28.0%
7	9	Goldman Sachs	27.5%
8	12	UBS	27.2%
9	8	HSBC	27.2%
10	6	Bank of America	24.1%