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| © 2020 Euromoney |
| Results Index |
Global Customer Satisfaction: Service Categories
Overall
Algorithmic Trading Execution
Research
Salesforce
Service
Ability in EM Currencies
Global Customer Satisfaction: Client Types
Overall
Research
Salesforce
Service
Ability in EM Currencies
Overall
Client Algorithmic Trading Execution
Research
Salesforce
Service
Ability in EM Currencies
Overall
Research
Salesforce
Service
Ability in EM Currencies
Overall
Research
Salesforce
Service
Ability in EM Currencies
| Global – Overall CSAT – All client segments | |||
| Rank 2020 | Rank 2019 | Counterparty | CSAT Score 2020 |
| 1 | 2 | State Street | 44.1% |
| 2 | 5 | Bank of New York Mellon | 42.9% |
| 3 | 1 | XTX Markets | 39.2% |
| 4 | 3 | Bank of America | 35.7% |
| 5 | 21 | Deutsche Bank | 34.7% |
| 6 | 6 | JPMorgan | 34.4% |
| 7 | 20 | RBC Capital Markets | 34.1% |
| 8 | 7 | Citi | 33.0% |
| 9 | 13 | UBS | 31.9% |
| 10 | 16 | HSBC | 31.8% |
| 11 | 9 | Goldman Sachs | 27.8% |
| 12 | 4 | Standard Chartered | 27.8% |
| 13 | 18 | Morgan Stanley | 26.4% |
| 14 | 8 | Barclays | 24.9% |
| 15 | 15 | Credit Agricole | 23.6% |
| 16 | 17 | Credit Suisse | 21.7% |
| 17 | 19 | Commerzbank | 21.5% |
| 18 | 11 | BNP Paribas | 19.3% |
| 19 | 23 | MUFG | 17.8% |
| 20 | 10 | Societe Generale | 15.9% |
| Global – Client Algorithmic Trading Execution | |||
| Rank 2020 | Rank 2019 | Counterparty | CSAT Score 2020 |
| 1 | – | Morgan Stanley | 35.7% |
| 2 | – | JPMorgan | 30.2% |
| 3 | – | Bank of New York Mellon | 30.0% |
| 4 | – | Deutsche Bank | 29.8% |
| 5 | – | State Street | 29.4% |
| 6 | – | Bank of America | 27.1% |
| 7 | – | Goldman Sachs | 26.0% |
| 8 | – | UBS | 25.9% |
| 9 | – | Citi | 24.7% |
| 10 | – | HSBC | 24.6% |
| Global – Research | |||
| Rank 2020 | Rank 2019 | Counterparty | CSAT Score 2020 |
| 1 | 6 | Bank of New York Mellon | 45.6% |
| 2 | 2 | State Street | 38.0% |
| 3 | 1 | Bank of America | 36.3% |
| 4 | 14 | RBC Capital Markets | 34.7% |
| 5 | 7 | Citi | 34.6% |
| 6 | 5 | JPMorgan | 34.2% |
| 7 | 16 | Morgan Stanley | 31.7% |
| 8 | 3 | Commerzbank | 30.3% |
| 9 | 18 | HSBC | 30.2% |
| 10 | 17 | Credit Agricole | 30.1% |
| Global – Salesforce | |||
| Rank 2020 | Rank 2019 | Counterparty | CSAT Score 2020 |
| 1 | 2 | Bank of New York Mellon | 55.5% |
| 2 | 3 | State Street | 55.4% |
| 3 | 1 | XTX Markets | 43.8% |
| 4 | 5 | Bank of America | 41.2% |
| 5 | 14 | RBC Capital Markets | 39.1% |
| 6 | 12 | HSBC | 37.7% |
| 7 | 6 | JPMorgan | 37.3% |
| 8 | 4 | Standard Chartered | 36.8% |
| 9 | 19 | Deutsche Bank | 35.7% |
| 10 | 15 | UBS | 35.7% |
| Global – Service | |||
| Rank 2020 | Rank 2019 | Counterparty | CSAT Score 2020 |
| 1 | 2 | State Street | 47.5% |
| 2 | 1 | XTX Markets | 44.9% |
| 3 | 5 | Bank of New York Mellon | 39.7% |
| 4 | 17 | Deutsche Bank | 37.3% |
| 5 | 21 | RBC Capital Markets | 36.0% |
| 6 | 6 | JPMorgan | 35.6% |
| 7 | 4 | Bank of America | 35.6% |
| 8 | 13 | UBS | 33.9% |
| 9 | 7 | Citi | 32.3% |
| 10 | 15 | HSBC | 30.3% |
| Global – Ability in EM Currencies | |||
| Rank 2020 | Rank 2019 | Counterparty | CSAT Score 2020 |
| 1 | – | Citi | 38.7% |
| 2 | – | Bank of New York Mellon | 37.7% |
| 3 | – | HSBC | 33.7% |
| 4 | – | XTX Markets | 33.3% |
| 5 | – | Bank of... | |
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