| Africa Best Service |
| Overall |
| Rank 2019 |
Rank 2018 |
Bank |
| 1 |
4 |
Citi |
| 2 |
7 |
Societe Generale |
| 3 |
2 |
HSBC |
|
|
|
| Africa Best Service |
| Business Functions |
| Rank 2019 |
Rank 2018 |
Bank |
| 1 |
4 |
Citi |
| 2 |
6 |
Societe Generale |
| 3 |
2 |
HSBC |
|
|
|
| Africa Best Service |
| Financial Facilities |
| Rank 2019 |
Rank 2018 |
Bank |
| 1 |
4 |
Citi |
| 2 |
2 |
HSBC |
| 3 |
7 |
Societe Generale |
|
|
|
| Africa Best Service |
| Personnel |
| Rank 2019 |
Rank 2018 |
Bank |
| 1 |
4 |
Citi |
| 2 |
6 |
Societe Generale |
| 3 |
3 |
HSBC |
|
|
|
| Africa Best Service |
| Service |
| Rank 2019 |
Rank 2018 |
Bank |
| 1 |
4 |
Citi |
| 2 |
2 |
HSBC |
| 3 |
7 |
Societe Generale |
|
|
|
| Africa Best Service |
| Tech Provisions |
| Rank 2019 |
Rank 2018 |
Bank |
| 1 |
3 |
Citi |
| 2 |
7 |
Societe Generale |
| 3 |
2 |
HSBC |
|
|
|
| Asia Pacific Best Service |
| Overall |
| Rank 2019 |
Rank 2018 |
Bank |
| 1 |
2 |
Bank of China |
| 2 |
3 |
DBS Bank |
| 3 |
4 |
HSBC |
|
|
|
| Asia Pacific Best Service |
| Business Functions |
| Rank 2019 |
Rank 2018 |
Bank |
| 1 |
2 |
Bank of China |
| 2 |
3 |
DBS Bank |
| 3 |
4 |
HSBC |
|
|
|
| Asia Pacific Best Service |
| Financial Facilities |
| Rank 2019 |
Rank 2018 |
Bank |
| 1 |
2 |
Bank of China |
| 2 |
3 |
DBS Bank |
| 3 |
4 |
HSBC |
|
|
|
| Asia Pacific Best Service |
| Personnel |
| Rank 2019 |
Rank 2018 |
Bank |
| 1 |
2 |
Bank of China |
| 2 |
3 |
DBS Bank |
| 3 |
4 |
HSBC |
|
|
|
| Asia Pacific Best Service |
| Service |
| Rank 2019 |
Rank 2018 |
Bank |
| 1 |
2 |
Bank of China |
| 2 |
3 |
DBS Bank |
| 3 |
4 |
HSBC |
|
|
|
| Asia Pacific Best Service |
| Tech Provisions |
| Rank 2019 |
Rank 2018 |
Bank |
| 1 |
2 |
Bank of China |
| 2 |
3 |
DBS Bank |
| 3 |
4 |
HSBC |
|
|
|
| Central and Eastern Europe Best Service |
| Overall |
| Rank 2019 |
Rank 2018 |
Bank |
| 1 |
7 |
Citi |
| 2 |
1 |
UniCredit |
| 3 |
2 |
HSBC |
|
|
|
| Central and Eastern Europe Best Service |
| Business Functions |
| Rank 2019 |
Rank 2018 |
Bank |
| 1 |
6 |
Citi |
| 2 |
1 |
UniCredit |
| 3 |
2 |
HSBC |
|
|
|
| Central and Eastern Europe Best Service |
| Financial Facilities |
| Rank 2019 |
Rank 2018 |
Bank |
| 1 |
8 |
Citi |
| 2 |
1 |
UniCredit |
| 3 |
2 |
HSBC |
|
|
|
| Central and Eastern Europe |
| Personnel |
| Rank 2019 |
Rank 2018 |
Bank |
| 1 |
3 |
Citi |
| 2 |
1 |
UniCredit |
| 3 |
2 |
HSBC |
|
|
|
| Central and Eastern Europe Best Service |
| Service |
| Rank 2019 |
Rank 2018 |
Bank |
| 1 |
7 |
Citi |
| 2 |
4 |
HSBC |
| 3 |
2 |
UniCredit |
|
|
|
| Central and Eastern Europe Best Service |
| Tech Provisions |
| Rank 2019 |
Rank 2018 |
Bank |
| 1 |
8 |
Citi |
| 2 |
1 |
UniCredit |
| 3 |
3 |
HSBC |
|
|
|
| Latin America Best Service |
| Overall |
| Rank 2019 |
Rank 2018 |
Bank |
| 1 |
1 |
Citi |
| 2 |
2 |
Itau UniBanco |
| 3 |
6 |
Bradesco |
| 4 |
4 |
Santander Group |
|
|
|
| Latin America Best Service |
| Business Functions |
| Rank 2019 |
Rank 2018 |
Bank |
| 1 |
2 |
Itau UniBanco |
| 2 |
1 |
Citi |
| 3 |
7 |
Bradesco |
| 4 |
3 |
Santander Group |
|
|
|
|
|
|
| Latin America Best Service |
| Financial Facilities |
| Rank 2019 |
Rank 2018 |
Bank |
| 1 |
1 |
Citi |
| 2 |
2 |
Itau UniBanco |
| 3 |
5 |
Bradesco |
|
|
|
| Latin America Best Service |
| Personnel |
| Rank 2019 |
Rank 2018 |
Bank |
| 1 |
1 |
Citi |
| 2 |
2 |
Itau UniBanco |
| 3 |
6 |
Bradesco |
|
|
|
| Latin America Best Service |
| Service |
| Rank 2019 |
Rank 2018 |
Bank |
| 1 |
1 |
Citi |
| 2 |
2 |
Itau UniBanco |
| 3 |
6 |
Bradesco |
|
|
|
| Latin America Best Service |
| Tech Provisions |
| Rank 2019 |
Rank 2018 |
Bank |
| 1 |
2 |
Itau UniBanco |
| 2 |
1 |
Citi |
| 3 |
5 |
Bradesco |
|
|
|
|
|
|
| Middle East |
| Overall |
| Rank 2019 |
Rank 2018 |
Bank |
| 1 |
2 |
ADCB |
| 2 |
4 |
HSBC |
| 3 |
6 |
Citi |
| 4 |
5 |
Standard Chartered |
|
|
|
| Middle East Best Service |
| Business Functions |
| Rank 2019 |
Rank 2018 |
Bank |
| 1 |
3 |
ADCB |
| 2 |
4 |
HSBC |
| 3 |
6 |
Citi |
|
|
|
|
|
|
| Middle East Best Service |
| Financial Facilities |
| Rank 2019 |
Rank 2018 |
Bank |
| 1 |
3 |
ADCB |
| 2 |
4 |
HSBC |
| 3 |
5 |
Citi |
|
|
|
| Middle East Best Service |
| Personnel |
| Rank 2019 |
Rank 2018 |
Bank |
| 1 |
2 |
ADCB |
| 2 |
4 |
HSBC |
| 3 |
6 |
Citi |
|
|
|
| Middle East Best Service |
| Service |
| Rank 2019 |
Rank 2018 |
Bank |
| 1 |
3 |
ADCB |
| 2 |
6 |
HSBC |
| 3 |
2 |
Citi |
|
|
|
|
|
|
| Middle East Best Service |
| Tech Provisions |
| Rank 2019 |
Rank 2018 |
Bank |
| 1 |
2 |
ADCB |
| 2 |
4 |
HSBC |
| 3 |
5 |
Citi |
|
|
|
| North America Best Service |
| Overall |
| Rank 2019 |
Rank 2018 |
Bank |
| 1 |
1 |
HSBC |
| 2 |
– |
Citi |
| 3 |
– |
JPMorgan |
|
|
|
| North America Best Service |
| Business Functions |
| Rank 2019 |
Rank 2018 |
Bank |
| 1 |
1 |
HSBC |
| 2 |
2 |
Citi |
| 3 |
– |
Bank of America Merrill Lynch |
|
|
|
| North America Best Service |
| Financial Facilities |
| Rank 2019 |
Rank 2018 |
Bank |
| 1 |
2 |
Citi |
| 2 |
– |
Bank of America Merrill Lynch |
| 3 |
1 |
HSBC |
|
|
|
| North America Best Service |
| Personnel |
| Rank 2019 |
Rank 2018 |
Bank |
| 1 |
1 |
HSBC |
| 2 |
– |
JPMorgan |
| 3 |
– |
Citi |
|
|
|
| North America Best Service |
| Service |
| Rank 2019 |
Rank 2018 |
Bank |
| 1 |
1 |
HSBC |
| 2 |
2 |
Citi |
| 3 |
– |
JPMorgan |
|
|
|
| North America Best Service |
| Tech Provisions |
| Rank 2019 |
Rank 2018 |
Bank |
| 1 |
1 |
HSBC |
| 2 |
– |
JPMorgan |
| 3 |
– |
Bank of America Merrill Lynch |
|
|
|
| Western Europe Best Service |
| Overall |
| Rank 2019 |
Rank 2018 |
Bank |
| 1 |
9 |
UBS |
| 2 |
2 |
UniCredit |
| 3 |
3 |
Citi |
| 4 |
8 |
Deutsche Bank |
| 5 |
4 |
HSBC |
|
|
|
| Western Europe Best Service |
| Business Functions |
| Rank 2019 |
Rank 2018 |
Bank |
| 1 |
8 |
UBS |
| 2 |
3 |
UniCredit |
| 3 |
5 |
Citi |
|
|
|
| Western Europe Best Service |
| Financial Facilities |
| Rank 2019 |
Rank 2018 |
Bank |
| 1 |
9 |
UBS |
| 2 |
2 |
UniCredit |
| 3 |
3 |
Citi |
|
|
|
| Western Europe Best Service |
| Personnel |
| Rank 2019 |
Rank 2018 |
Bank |
| 1 |
9 |
UBS |
| 2 |
2 |
UniCredit |
| 3 |
7 |
Citi |
|
|
|
| Western Europe Best Service |
| Service |
| Rank 2019 |
Rank 2018 |
Bank |
| 1 |
7 |
UBS |
| 2 |
2 |
UniCredit |
| 3 |
3 |
Citi |
|
|
|
| Western Europe Best Service |
| Tech Provisions |
| Rank 2019 |
Rank 2018 |
Bank |
| 1 |
7 |
UBS |
| 2 |
1 |
UniCredit |
| 3 |
3 |
Citi |
