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| © 2019 Euromoney |
| Results Index |
| More data |
Americas (North America, Latin America, Caribbean)
Overall
Overall
Overall
Overall
| Americas (North America, Latin America, Caribbean) | |||
| Overall | |||
| Rank 2019 | Rank 2018 | Counterparty | CSAT Score 2019 |
| 1 | 3 | Bank of America Merrill Lynch | 52.8% |
| 2 | 1 | State Street | 46.3% |
| 3 | 2 | Standard Chartered | 45.2% |
| 4 | 8 | BNP Paribas | 44.2% |
| 5 | 5 | Citi | 43.0% |
| 6 | 9 | JPMorgan | 40.4% |
| 7 | 10 | Goldman Sachs | 38.8% |
| 8 | 4 | Deutsche Bank | 37.7% |
| 9 | 6 | HSBC | 35.4% |
| 10 | – | UBS | 34.7% |
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| APAC | |||
| Overall | |||
| Rank 2019 | Rank 2018 | Counterparty | CSAT Score 2019 |
| 1 | 6 | JPMorgan | 42.7% |
| 2 | 3 | Standard Chartered | 42.0% |
| 3 | 2 | Bank of America Merrill Lynch | 41.0% |
| 4 | 1 | State Street | 37.7% |
| 5 | 4 | UBS | 32.1% |
| 6 | 11 | BNP Paribas | 30.9% |
| 7 | 9 | HSBC | 29.3% |
| 8 | 5 | Goldman Sachs | 29.3% |
| 9 | 10 | Citi | 24.7% |
| 10 | 7 | Deutsche Bank | 21.7% |
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| CEEMEA | |||
| Overall | |||
| Rank 2019 | Rank 2018 | Counterparty | CSAT Score 2019 |
| 1 | 3 | Citi | 46.1% |
| 2 | – | Commerzbank | 42.3% |
| 3 | 1 | Standard Chartered | 39.3% |
| 4 | 2 | Societe Generale | 35.3% |
| 5 | 4 | HSBC | 18.6% |
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| Western Europe | |||
| Overall | |||
| Rank 2019 | Rank 2018 | Counterparty | CSAT Score 2019 |
| 1 | 1 | State Street | 47.2% |
| 2 | 6 | Societe Generale | 36.8% |
| 3 | 4 | Standard Chartered | 35.0% |
| 4 | 7 | Citi | 34.9% |
| 5 | 9 | Barclays | 33.5% |
| 6 | 2 | Bank of America Merrill Lynch | 33.2% |
| 7 | 3 | JPMorgan | 31.0% |
| 8 | 11 | HSBC | 28.3% |
| 9 | 5 | Goldman Sachs | 28.2% |
| 10 | – | Credit Suisse | 28.2% |
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