Aftershocks from the infamous TSB migration to a new IT system in late April, which was so badly bungled as to become a defining case study for generations of bank operations and technology staff to come, were still rumbling in June. Paul Pester, chief executive of TSB, appeared once more in front of the Treasury select committee of the House of Commons to apologize and provide more details.
What started with many customers being unable to access their own accounts – although some were granted surprise access to other peoples’ – has given way to 70 times higher-than-ever fraud attempts.
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