Cash management poll 2009: Among non-financial institutions how do customers rate their lead Global ICM’s services?

Citi battles through the storms
More power to the regions
Smoother flows for public pipelines

Among non-financial institutions

Which ICMs do you use most globally?
Which ICMs do you regard the best regional cash managers?
Which ICMs do you regard the best domestic cash managers?
How do customers rate their lead Global ICM’s services?
How do customers rate their lead Western European ICM’s services?
How do customers rate their lead Central and Eastern European ICM’s services?
How do customers rate their lead Asia ex Japan ICM’s services?

Among financial institutions

Which European ICMs do you use most?
Which North American ICMs do you use most?
Which Asian ICMs do you use most?
Which Latin American ICMs do you use most?
Which Middle Eastern ICMs do you use most?
Which African ICMs do you use most?

Methodology

Overall
2009	2008	Bank	Score
1	2	Citi	107.1
2	4	HSBC	103.4
3	9	UniCredit	100.6
4	3	Deutsche Bank	100.17
5	7	BNP Paribas	97.83
6		Société Générale	97.35
7		RBS	94.95
8	5	Bank of America	94.88
9		Commerzbank	94.05
10		Standard Chartered	90.92
Level of commitment to your cash management business
2009	2008	Bank	Score
1	10	JPMorgan	6.15
2	4	Citi	6.12
3	7	HSBC	5.83
4	1	SEB	5.76
5	6	Deutsche Bank	5.74
Industry expertise and knowledge
2009	2008	Bank	Score
1=	2	Citi	6.1
1=	9	JPMorgan	6.1
3	5	Deutsche Bank	5.86
4	6	HSBC	5.82
5	10=	UniCredit	5.76
Quality of personnel
2009	2008	Bank	Score
1	11	JPMorgan	6.2
2	1	Citi	6.19
3	8	SEB	5.9
4	5	HSBC	5.89
5	9	UniCredit	5.85
Technical support and guidance
2009	2008	Bank	Score
1	9	JPMorgan	6.1
2	1	Citi	5.99
3	3	HSBC	5.76
4	4	SEB	5.71
5	7	UniCredit	5.68
Compatibility with your own systems
2009	2008	Bank	Score
1	1	Citi	5.87
2	2	HSBC	5.67
3	8	BNP Paribas	5.61
4		Standard Chartered	5.55
5	10	UniCredit	5.52
Quality of electronic banking security
2009	2008	Bank	Score
1	2	Citi	6.27
2	3	HSBC	6.12
3	1	SEB	5.95
4	4	Deutsche Bank	5.93
5	8	UniCredit	5.87
Effective use of up-to-date technology
2009	2008	Bank	Score
1	2	Citi	6.09
2	3	HSBC	5.95
3	5	Deutsche Bank	5.62
4	10=	UniCredit	5.58
5	7	BNP Paribas	5.41
Competitive pricing
2009	2008	Bank	Score
1	1	SEB	5.57
2	2	Citi	5.52
3		Standard Chartered	5.48
4	7=	UniCredit	5.41
5	9	Bank of America	5.24
Contingency plan capabilities/preparedness
2009	2008	Bank	Score
1	1	Citi	5.81
2	3	HSBC	5.52
3	8	BNP Paribas	5.4
4	9	UniCredit	5.39
5=	6	SEB	5.33
5=		Société Générale	5.33
Access to all applicable clearing systems
2009	2008	Bank	Score
1	2	Citi	5.92
2	3	HSBC	5.73
3	8	BNP Paribas	5.71
4	5	Deutsche Bank	5.63
5		RBS	5.55
Availability of global banking electronic tools
2009	2008	Bank	Score
1	1	Citi	6.13
2	3	HSBC	5.97
3	2	Deutsche Bank	5.77
4		RBS	5.69
5	8=	UniCredit	5.55
Global liquidity capabilities
2009	2008	Bank	Score
1	2	Citi	5.95
2	3	HSBC	5.81
3		Société Générale	5.67
4	4	Deutsche Bank	5.49
5		Standard Chartered	5.43
Personalised client service
2009	2008	Bank	Score
1	4	Citi	5.97
2	11	BNP Paribas	5.84
3	6	HSBC	5.76
4		Société Générale	5.72
5	9=	UniCredit	5.69
In-country client service
2009	2008	Bank	Score
1	3	Citi	5.9
2	5=	UniCredit	5.8
3		Société Générale	5.72
4	4	HSBC	5.67
5	7=	BNP Paribas	5.63
Robustness of electronic banking platforms
2009	2008	Bank	Score
1	2	Citi	6.02
2	4	HSBC	5.9
3	3	Deutsche Bank	5.78
4	8	UniCredit	5.53
5		Commerzbank	5.47
Innovative payment/collection methods
2009	2008	Bank	Score
1	2	Citi	5.84
2	5	HSBC	5.69
3	4	Deutsche Bank	5.44
4	7=	UniCredit	5.38
5	3	Bank of America	5.12
Comprehensive electronic banking capabilities
2009	2008	Bank	Score
1	4	Citi	6.01
2	5	HSBC	5.94
3	1	Deutsche Bank	5.69
4	9=	UniCredit	5.57
5	11	BNP Paribas	5.5
Error rates
2009	2008	Bank	Score
1	3	UniCredit	5.43
2	7	Citi	5.4
3	2	Deutsche Bank	5.36
4	6	Bank of America	5.29
5	5	HSBC	5.19

Tags Asia Pacific Emerging Europe Emerging Markets Foreign Exchange Middle East and Africa Surveys and Awards

Cash management poll 2009: Among non-financial institutions how do customers rate their lead Global ICM’s services?

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