| Percentage of very good or excellent ratings customers gave to their lead ICM | |||
| Over all service categories | |||
| 2007 | 2006 | Bank | Score |
| 1 | 1 | Citi | 68.75% |
| 2 | 3 | SEB | 67.33% |
| 3 | 10 | Standard Chartered | 67.20% |
| 4 | 6 | Deutsche Bank | 61.58% |
| 5 | 4 | HSBC | 57.87% |
| 6 | 7 | Bank of America | 57.39% |
| 7 | 9 | BNP Paribas | 56.55% |
| 8 | Commerzbank | 55.28% | |
| 9 | 11 | ABN Amro | 48.69% |
| 10 | Société Générale | 42.35% | |
| 11 | 5 | Barclays | 40.16% |
| 12 | ING Group | 32.58% | |
| 13 | 2 | JPMorgan | 27.88% |
| 14 | Mitsubishi Tokyo | 21.74% | |
| Level of commitment to your cash management business | |||
| 2007 | 2006 | Bank | Score |
| 1 | 1 | SEB | 77.78% |
| 2 | 4 | Citi | 73.49% |
| 3 | 10 | Standard Chartered | 72.54% |
| 4 | 2 | Deutsche Bank | 71.56% |
| 5 | 9 | HSBC | 63.12% |
| 6 | 6 | Bank of America | 62.50% |
| 7 | 11 | ABN Amro | 62.10% |
| 8 | 7= | BNP Paribas | 50.00% |
| 9 | Société Générale | 46.15% | |
| 10 | 5 | Barclays | 36.36% |
| Industry expertise and knowledge | |||
| 2007 | 2006 | Bank | Score |
| 1 | 6 | SEB | 77.78% |
| 2 | 4 | Citi | 76.23% |
| 3 | 10 | Standard Chartered | 72.02% |
| 4 | 1 | Bank of America | 68.75% |
| 5 | 5 | Deutsche Bank | 68.25% |
| 6 | 8= | BNP Paribas | 66.67% |
| 7 | 7 | HSBC | 64.87% |
| 8 | 11 | ABN Amro | 54.92% |
| 9 | Société Générale | 46.15% | |
| 10 | 2 | Barclays | 36.36% |
| Quality of personnel | |||
| 2007 | 2006 | Bank | Score |
| 1 | 5 | SEB | 83.33% |
| 2 | 3 | Citi | 77.03% |
| 3 | 10 | Standard Chartered | 75.13% |
| 4 | 6 | Deutsche Bank | 70.62% |
| 5 | Société Générale | 69.23% | |
| 6 | 11 | Bank of America | 68.75% |
| 7 | 4 | HSBC | 68.70% |
| 8 | 1 | Barclays | 63.64% |
| 9 | 9 | ABN Amro | 59.68% |
| 10 | 7 | BNP Paribas | 41.67% |
| Technical support and guidance | |||
| 2007 | 2006 | Bank | Score |
| 1 | 2 | SEB | 88.89% |
| 2 | 9 | Bank of America | 75.00% |
| 3 | 10 | Standard Chartered | 70.83% |
| 4 | 5 | Citi | 68.35% |
| 5 | 6 | HSBC | 62.35% |
| 6 | Société Générale | 61.54% | |
| 7 | 7 | Deutsche Bank | 61.43% |
| 8 | 11 | ABN Amro | 48.39% |
| 9 | 8 | Barclays | 45.45% |
| 10 | 3= | BNP Paribas | 41.67% |
| Compatibility with your own systems | |||
| 2007 | 2006 | Bank | Score |
| 1 | 11 | Standard Chartered | 65. |
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