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Cash management poll: How do their own customers rate them?

Cash management poll: Results

October 3, 2007

Cash management poll: Results

Percentage of very good or excellent ratings customers gave to their lead ICM
Over all service categories
2007 2006 Bank Score
1 1 Citi 68.75%
2 3 SEB 67.33%
3 10 Standard Chartered 67.20%
4 6 Deutsche Bank 61.58%
5 4 HSBC 57.87%
6 7 Bank of America 57.39%
7 9 BNP Paribas 56.55%
8 Commerzbank 55.28%
9 11 ABN Amro 48.69%
10 Société Générale 42.35%
11 5 Barclays 40.16%
12 ING Group 32.58%
13 2 JPMorgan 27.88%
14 Mitsubishi Tokyo 21.74%
Level of commitment to your cash management business
2007 2006 Bank Score
1 1 SEB 77.78%
2 4 Citi 73.49%
3 10 Standard Chartered 72.54%
4 2 Deutsche Bank 71.56%
5 9 HSBC 63.12%
6 6 Bank of America 62.50%
7 11 ABN Amro 62.10%
8 7= BNP Paribas 50.00%
9 Société Générale 46.15%
10 5 Barclays 36.36%
Industry expertise and knowledge
2007 2006 Bank Score
1 6 SEB 77.78%
2 4 Citi 76.23%
3 10 Standard Chartered 72.02%
4 1 Bank of America 68.75%
5 5 Deutsche Bank 68.25%
6 8= BNP Paribas 66.67%
7 7 HSBC 64.87%
8 11 ABN Amro 54.92%
9 Société Générale 46.15%
10 2 Barclays 36.36%
Quality of personnel
2007 2006 Bank Score
1 5 SEB 83.33%
2 3 Citi 77.03%
3 10 Standard Chartered 75.13%
4 6 Deutsche Bank 70.62%
5 Société Générale 69.23%
6 11 Bank of America 68.75%
7 4 HSBC 68.70%
8 1 Barclays 63.64%
9 9 ABN Amro 59.68%
10 7 BNP Paribas 41.67%
Technical support and guidance
2007 2006 Bank Score
1 2 SEB 88.89%
2 9 Bank of America 75.00%
3 10 Standard Chartered 70.83%
4 5 Citi 68.35%
5 6 HSBC 62.35%
6 Société Générale 61.54%
7 7 Deutsche Bank 61.43%
8 11 ABN Amro 48.39%
9 8 Barclays 45.45%
10 3= BNP Paribas 41.67%
Compatibility with your own systems
2007 2006 Bank Score
1 11 Standard Chartered 65.63%
2 1 Citi 63.97%
3 2 SEB 61.11%
4 6= BNP Paribas 58.33%
5 9 Bank of America 56.25%
6 3 Deutsche Bank 56.19%
7 8 Barclays 54.55%
8 5 HSBC 52.30%
9 10 ABN Amro 41.46%
10 Société Générale 38.46%
Quality of electronic banking security
2007 2006 Bank Score
1 2 SEB 83.33%
2 5 Citi 79.80%
3 10 Standard Chartered 78.13%
4 4 Deutsche Bank 76.30%
5 6 HSBC 72.14%
6 9 Bank of America 62.50%
7 11 ABN Amro 57.72%
8 7 Barclays 54.55%
9 Société Générale 38.46%
10 3 JPMorgan 35.29%
Effective use of up-to-date technology
2007 2006 Bank Score
1 3 Citi 70.53%
2 10 Standard Chartered 69.95%
3 1 Deutsche Bank 64.29%
4 5 HSBC 62.05%
5 6 Bank of America 56.25%
6 2 SEB 52.94%
7 11 ABN Amro 52.42%
8 8 BNP Paribas 50.00%
9 Société Générale 38.46%
10 7 Barclays 36.36%
11 4 JPMorgan 31.25%
Value dating and cut-off times
2007 2006 Bank Score
1 3 SEB 70.59%
2 1 Citi 66.73%
3 11 Standard Chartered 66.32%
4 10 BNP Paribas 58.33%
5 6 Bank of America 56.25%
6 8 Deutsche Bank 54.76%
7 5 HSBC 54.33%
8 9 ABN Amro 50.41%
9 2 Barclays 45.45%
10 4 JPMorgan 41.18%
11 Société Générale 38.46%
Competitive pricing
2007 2006 Bank Score
1 9 BNP Paribas 66.67%
2 5 SEB 64.71%
3 7 Standard Chartered 62.18%
4 1 Citi 55.72%
5 3 HSBC 45.30%
6 8 Deutsche Bank 44.50%
7 10 ABN Amro 38.52%
8 Société Générale 38.46%
9 4 JPMorgan 37.50%
10 6 Bank of America 31.25%
11 2 Barclays 27.27%
Provision of cross-border cash pooling
2007 2006 Bank Score
1 2 Citi 60.56%
2 9= Standard Chartered 56.98%
3 6= BNP Paribas 54.55%
4 3 Deutsche Bank 49.22%
5 8 ABN Amro 47.41%
6 4 SEB 47.06%
7 5 HSBC 45.23%
8 Société Générale 36.36%
9 6= Bank of America 28.57%
10 1 JPMorgan 20.00%
Contingency plan capabilities/preparedness
2007 2006 Bank Score
1 2 Citi 60.12%
2 Standard Chartered 59.57%
3= 6 SEB 52.94%
3= 8 Deutsche Bank 52.94%
5 5 BNP Paribas 50.00%
6 4 HSBC 47.35%
7 3 Bank of America 42.86%
8 9 ABN Amro 35.29%
9 Société Générale 27.27%
10 7 Barclays 18.18%
Access to all applicable clearing systems
2007 2006 Bank Score
1 11 Standard Chartered 65.43%
2 2 Citi 63.66%
3 3 Deutsche Bank 58.94%
4 7= BNP Paribas 58.33%
5 6 SEB 52.94%
6 4 HSBC 51.64%
7 5 Bank of America 42.86%
8 Société Générale 41.67%
9 10 ABN Amro 40.50%
10 9 Barclays 27.27%
Innovative payment/collection methods
2007 2006 Bank Score
1 1 Citi 65.72%
2 9 Standard Chartered 63.73%
3 4 HSBC 53.63%
4 6 SEB 52.94%
5 5 Deutsche Bank 50.73%
6 8 Bank of America 50.00%
7= Société Générale 41.67%
7= 11 BNP Paribas 41.67%
9 10 ABN Amro 40.98%
10 3 Barclays 36.36%
Availability of global banking electronic tools
2007 2006 Bank Score
1 2 Citi 73.98%
2 4 BNP Paribas 72.73%
3 3 Bank of America 68.75%
4 11 Standard Chartered 68.23%
5 7 Deutsche Bank 66.18%
6 5 HSBC 62.69%
7 8 SEB 61.11%
8 10 ABN Amro 54.47%
9 1 JPMorgan 41.18%
10 Société Générale 30.77%
Global liquidity capabilities
2007 2006 Bank Score
1 2 Citi 70.11%
2 6= Bank of America 68.75%
3 10 BNP Paribas 66.67%
4 9 Standard Chartered 65.00%
5 3 Deutsche Bank 61.88%
6 4 HSBC 57.72%
7 8 ABN Amro 55.74%
8 6= SEB 50.00%
9 5 Barclays 45.45%
10 Société Générale 41.67%
Personalised client service
2007 2006 Bank Score
1 4 SEB 83.33%
2 6 Standard Chartered 75.52%
3 5 Citi 70.96%
4 9 Deutsche Bank 69.86%
5 7 BNP Paribas 66.67%
6 1 Bank of America 62.50%
7 8 HSBC 60.84%
8 10 ABN Amro 59.68%
9 Société Générale 58.33%
10 2 Barclays 45.45%
In-country client service
2007 2006 Bank Score
1 2 SEB 77.78%
2 4 Standard Chartered 69.27%
3 1 Citi 68.88%
4 8 Deutsche Bank 61.35%
5 3 HSBC 61.28%
6= 9= BNP Paribas 58.33%
6= Société Générale 58.33%
8 6 Bank of America 56.25%
9 11 ABN Amro 54.03%
10 7 Barclays 36.36%
Robustness of electronic banking platforms
2007 2006 Bank Score
1 9 BNP Paribas 72.73%
2 2 SEB 72.22%
3 1 Citi 69.98%
4 11 Standard Chartered 66.15%
5 3 Deutsche Bank 64.22%
6 7= Bank of America 60.00%
7 5 HSBC 58.65%
8 4 Barclays 45.45%
9 10 ABN Amro 42.28%
10 Société Générale 41.67%
Ability to send bulk file payment regionally or globally
2007 2006 Bank Score
1 SEB 77.78%
2 Citi 70.92%
3 Standard Chartered 64.36%
4 Deutsche Bank 62.32%
5 HSBC 57.72%
6= BNP Paribas 50.00%
6= Bank of America 50.00%
8 ABN Amro 45.45%
9 JPMorgan 40.00%
10 Barclays 27.27%
Bank credit rating
2007 2006 Bank Score
1 Citi 78.78%
2 SEB 77.78%
3 Deutsche Bank 74.15%
4 Standard Chartered 72.77%
5 Barclays 72.73%
6= Bank of America 66.67%
6= BNP Paribas 66.67%
8 HSBC 66.18%
9 Société Générale 58.33%
10 ABN Amro 54.55%
Comprehensive electronic banking capabilities
2007 2006 Bank Score
1 1 Citi 76.47%
2 3 SEB 72.22%
3 9 Standard Chartered 69.84%
4 5 Deutsche Bank 68.10%
5 6 HSBC 64.92%
6 8 Bank of America 60.00%
7 10 BNP Paribas 54.55%
8 11 ABN Amro 50.81%
9 Société Générale 41.67%
10 4 JPMorgan 23.53%
Access to proprietary in-country transaction types (e.g. LRC, RIBA)
2007 2006 Bank Score
1 3= Bank of America 61.54%
2 1 Citi 59.71%
3 9 Standard Chartered 57.14%
4 6 SEB 55.56%
5 7 Deutsche Bank 54.45%
6 5 HSBC 49.89%
7 11 BNP Paribas 45.45%
8 10 ABN Amro 33.64%
9 2 JPMorgan 13.33%
Implementation of SEPA
2007 2006 Bank Score
1 6= Bank of America 58.33%
2 2 Citi 56.16%
3 11 Standard Chartered 52.94%
4 8 Deutsche Bank 50.81%
5 4 SEB 46.67%
6 3 HSBC 43.62%
7 10 ABN Amro 35.71%
8 1 JPMorgan 13.33%
Tags Asia Pacific Emerging Europe Emerging Markets Foreign Exchange Middle East and Africa Surveys and Awards

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