Corporates could learn a lot from the public sector about how to manage outsourcing, according to a paper published by the CFO of IT services company Steria.
CFO Davinder Ahluwalia says that his work with the UK government has shown him how years of public scrutiny have turned state departments into innovative outsourcers.
The public sector is more likely to focus on the relationship rather than the contract, to be flexible throughout a programme, to engage in open book accounting and to use shared risk and reward structures.
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