As many as 70% of all companies that implement balanced scorecards fail to generate real business value through their use, according to research from The Hackett Group, a business advisory firm.
While balanced scorecards are a potentially powerful forecasting and management tool, most companies fail by focusing on far too many metrics (on average, nine times too many). Companies also overweight scorecards with historical financial information rather than providing true balance by more heavily integrating forward-looking measures.
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