Rates survey 2012: Client satisfaction ratings

Client satisfaction ratings Ability to deal with large transactions/volumesBack office capabilitiesEconomic researchLiquidity consistencyMarket research/StrategyPricingSales coverage/Client service return to the Euromoney Rates survey 2012: Index Ability to deal with large transactions/volumes 2012 2011 Bank Score 1 1 HSBC 5.90 2 3 Barclays Capital 5.89 3 6 JPMorgan 5.87 4 4 RBS 5.84 5 12 Société Générale […]

Client satisfaction ratings

Ability to deal with large transactions/volumes
Back office capabilities
Economic research
Liquidity consistency
Market research/Strategy
Pricing
Sales coverage/Client service

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Euromoney Rates survey 2012: Index

Ability to deal with large transactions/volumes
2012 2011 Bank Score
1 1 HSBC 5.90
2 3 Barclays Capital 5.89
3 6 JPMorgan 5.87
4 4 RBS 5.84
5 12 Société Générale 5.82

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Back office capabilities
2012 2011 Bank Score
1 10 Société Générale 5.70
2 1 HSBC 5.60
3 2= Barclays Capital 5.57
4 8 BAML 5.52
5 7 Credit Suisse 5.50

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Economic research
2012 2011 Bank Score
1 4 Nomura 5.61
2= 1 Goldman Sachs 5.60
2= 5 HSBC 5.60
4 2 JPMorgan 5.56
5 3 Barclays Capital 5.55

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Liquidity consistency
2012 2011 Bank Score
1 1 HSBC 5.72
2 3 Barclays Capital 5.64
3 5= RBS 5.61
4 5= Société Générale 5.58
5 8 BAML 5.55

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Market research/Strategy
2012 2011 Bank Score
1 4 Nomura 5.67
2 2 Barclays Capital 5.63
3= 8= RBS 5.62
3= 1 Goldman Sachs 5.62
5 6 HSBC 5.61

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Pricing
2012 2011 Bank Score
1 8 Société Générale 5.78
2 3= HSBC 5.61
3 3= Barclays Capital 5.59
4= 13= Citi 5.56
4= 9 JPMorgan 5.56

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Sales coverage/Client service
2012 2011 Bank Score
1 3 Société Générale 6.10
2 1 HSBC 6.08
3 2 RBS 5.97
4 6= Nomura 5.96
5 6= Credit Suisse 5.91

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