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| Overall client service | |||
| 2012 | 2011 | Bank | Score |
| 1 | 2 | Bank of America Merrill Lynch | 6.02 |
| 2 | UniCredit | 5.97 | |
| 3 | 3 | Deutsche Bank | 5.85 |
| 4 | 1 | Citi | 5.82 |
| 5 | 4 | HSBC | 5.76 |
| Level of commitment to your cash management business | |||
| 2012 | 2011 | Bank | Score |
| 1 | 1 | Bank of America Merrill Lynch | 6.04 |
| 2 | 3 | Deutsche Bank | 5.92 |
| 3 | 2 | Citi | 5.9 |
| 4 | UniCredit | 5.84 | |
| 5 | 5 | HSBC | 5.81 |
| Industry expertise and knowledge | |||
| 2012 | 2011 | Bank | Score |
| 1 | UniCredit | 5.96 | |
| 2= | 1 | Bank of America Merrill Lynch | 5.93 |
| 2= | 3 | Deutsche Bank | 5.93 |
| 4 | 2 | Citi | 5.88 |
| 5 | 4= | HSBC | 5.76 |
| Quality of personnel | |||
| 2012 | 2011 | Bank | Score |
| 1 | 1 | Bank of America Merrill Lynch | 6.15 |
| 2= | 3 | Deutsche Bank | 6.05 |
| 2= | UniCredit | 6.05 | |
| 4 | 2 | Citi | 5.95 |
| 5= | 4 | BNP Paribas | 5.85 |
| 5= | 5 | HSBC | 5.85 |
| Technical support and guidance | |||
| 2012 | 2011 | Bank | Score |
| 1 | UniCredit | 5.81 | |
| 2 | 1 | Citi | 5.76 |
| 3 | 4 | HSBC | 5.7 |
| 4 | 2 | Bank of America Merrill Lynch | 5.69 |
| 5 | 3 | BNP Paribas | 5.67 |
| Contingency plan capabilities/preparedness | |||
| 2012 | 2011 | Bank | Score |
| 1 | 2 | Citi | 5.64 |
| 2= | 1 | Bank of America Merrill Lynch | 5.56 |
| 2= | 3= | Deutsche Bank | 5.56 |
| 2= | UniCredit | 5.56 | |
| 5 | 5 | HSBC | 5.54 |
| Quality of electronic banking security | |||
| 2012 | 2011 | Bank | Score |
| 1 | 2 | HSBC | 6.13 |
| 2 | 1 | Citi | 6.12 |
| 3 | 4 | Bank of America Merrill Lynch | 6.1 |
| 4 | 3 | Deutsche Bank | 6.03 |
| 5 | UniCredit | 5.95 | |
| Compatibility with your own systems | |||
| 2012 | 2011 | Bank | Score |
| 1 | UniCredit | 5.79 | |
| 2 | 4 | HSBC | 5.76 |
| 3= | 1 | Bank of America Merrill Lynch | 5.68 |
| 3= | 2 | Citi | 5.68 |
| 5 | 3 | Deutsche Bank | 5.67 |
| Access to all applicable clearing systems | |||
| 2012 | 2011 | Bank | Score |
| 1 | 2= | Bank of America Merrill Lynch | 5.88 |
| 2 | 1 | Citi | 5.87 |
| 3 | 4 | HSBC | 5.78 |
| 4= | 2= | Deutsche Bank | 5.76 |
| 4= | UniCredit | 5.76 | |
| Innovative payment/collection methods | |||
| 2012 | 2011 | Bank | Score |
| 1 | 1 | Citi | 5.73 |
| 2 | 5 | HSBC | 5.68 |
| 3 | 3 | Deutsche Bank | 5.63 |
| 4= | 2 | Bank of America Merrill Lynch | 5.51 |
| 4= | 4 | BNP Paribas | 5.51 |
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