ING Bank is the world’s best bank for mortgages in 2026 not just for its large mortgage book but also for its unusually innovative attitude as a lender.
With €370 billion in mortgages outstanding, the Dutch bank’s service and origination engine is much less based on branch networks than other banks. In many of its retail markets – from Spain and Poland and all the way to Australia – that orientation has helped it gain an important share of local mortgage business, despite the lack of a large branch network.
Pinar Abay, ING’s executive board member for retail, says its advantages are partly down to ING’s history of breeding an entrepreneurial culture, which helps it attract innovative staff, with advantages across the bank.
“Good people in digital technology, data and AI don’t want to work in banks where they are handicapped,” she says.
Access this research
Enter your work email address to sign in or check whether your organisation already has access to Euromoney.
