| Jos ter Avest, Head of global private banking, ABN Amro Being able to retain staff Satisfying and engaging clients Building local relationships |
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| Olivier Coenon, Head of development, BNP Paribas Private Bank Client segmentation A comprehensive list of offerings Capacity to invest in new business opportunities |
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| Damian Kozlowski, CEO, Citigroup Private Bank A focus on structuring solutions and top-tier advice – not product manufacturing |
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| Sarah Deaves, CEO, Coutts UK Understanding your clients Developing a solid relationship with your clients Great staff geared to client service |
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| Jeremy Marshall, CEO private banking, Credit Suisse UK Living or dying by private banking It shouldn’t be a peripheral business Investment performance Breeding talent |
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| Rob ten Heggeler, Chief executive of global private banking, Fortis MeesPierson Great service Commitment Being in it for the long-term is essential |
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| Clive Bannister, CEO group private banking, HSBC Private Bank Having the right team in place Having a wholly open-architecture approach Having a parent company with integrity and calibre |
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| Philippe Damas, Head of ING Private Banking People, people and people Products are necessary, IT can be effective, good marketing makes a difference, but your private bankers and support staff are the most important from the clients’ point of view |
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| Catherine Keating, President of the US region, JPMorgan Private Bank Having broad and technical expertise Producing innovative ideas Excellent personal service |
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| Paul Sarosy, Head of sales, Merrill Lynch Global Private Clients Integrity Teamwork Ability to execute on your promise |
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| Michael Durbin, International head of private wealth management, Morgan Stanley Hiring and retaining talent Delivering highly sophisticated investment solutions through use of alternatives A reputation for outstanding service and execution |
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| Eira Palin-Lehtinen, Head of Nordic private banking, Nordea Listening to customers Investing in highly competent people Building up a sufficient network to utilize all potential cross-selling opportunities |
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| Ivan Pictet, Managing partner, Pictet & Cie To remain private bankers, so to be service-oriented and close to the clients Investment performance Reputation |
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| Mike Lagopoulos, President and CEO, RBC Global Private Banking Putting the client first A good working environment for staff Rigorous open architecture |
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| Mike Bussey, Chief executive, Rothschild Private Banking & Trust Great people A truly independent approach and structure Total integrity |
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