Cash management poll 2009: Among non-financial institutions how do customers rate their lead Central and Eastern European ICM’s services?

Citi battles through the storms
More power to the regions
Smoother flows for public pipelines

Among non-financial institutions

Which ICMs do you use most globally?
Which ICMs do you regard the best regional cash managers?
Which ICMs do you regard the best domestic cash managers?
How do customers rate their lead Global ICM’s services?
How do customers rate their lead Western European ICM’s services?
How do customers rate their lead Central and Eastern European ICM’s services?
How do customers rate their lead Asia ex Japan ICM’s services?

Among financial institutions

Which European ICMs do you use most?
Which North American ICMs do you use most?
Which Asian ICMs do you use most?
Which Latin American ICMs do you use most?
Which Middle Eastern ICMs do you use most?
Which African ICMs do you use most?

Methodology

Central & Eastern Europe
2009	2008	Bank	Score
1	2	Citi	107.32
2	1	HSBC	107.26
3	6	Deutsche Bank	101.51
4	5	UniCredit	98.38
5		Garanti Bank	86.08
Level of commitment to your cash management business
2009	2008	Bank	Score
1		HSBC	6.04
2		Citi	5.95
3		Garanti Bank	5.91
Industry expertise and knowledge
2009	2008	Bank	Score
1		Citi	6.06
2		HSBC	6
3		Deutsche Bank	5.77
Quality of personnel
2009	2008	Bank	Score
1		Citi	6.26
2		HSBC	6.12
3		Garanti Bank	6
Technical support and guidance
2009	2008	Bank	Score
1		HSBC	6.1
2		Citi	6.09
3		Garanti Bank	5.9
Compatibility with your own systems
2009	2008	Bank	Score
1		Citi	5.92
2		HSBC	5.86
3		Garanti Bank	5.62
Quality of electronic banking security
2009	2008	Bank	Score
1		Citi	6.15
2		Deutsche Bank	6.09
3		HSBC	6.04
Effective use of up-to-date technology
2009	2008	Bank	Score
1=		Citi	5.98
1=		Deutsche Bank	5.98
3		Garanti Bank	5.95
Competitive pricing
2009	2008	Bank	Score
1		HSBC	5.67
2		Citi	5.44
3		Garanti Bank	5.1
4		UniCredit	4.93
5		Deutsche Bank	4.81
Contingency plan capabilities/preparedness
2009	2008	Bank	Score
1		Citi	5.84
2		HSBC	5.73
3		Deutsche Bank	5.46
Access to all applicable clearing systems
2009	2008	Bank	Score
1		Citi	6.03
2		HSBC	6
3		Garanti Bank	5.67
Availability of regional banking electronic tools
2009	2008	Bank	Score
1		HSBC	6.02
2		Citi	6.01
3		Deutsche Bank	5.63
Regional liquidity capabilities
2009	2008	Bank	Score
1		HSBC	6.17
2		Citi	6.12
3		Deutsche Bank	5.54
Personalised client service
2009	2008	Bank	Score
1		Citi	6.19
2		HSBC	6.04
3		Garanti Bank	5.81
In-country client service
2009	2008	Bank	Score
1		Citi	6.14
2		HSBC	6.08
3		Garanti Bank	6.05
Robustness of electronic banking platforms
2009	2008	Bank	Score
1		Citi	5.97
2		HSBC	5.94
3		Garanti Bank	5.9
Innovative payment/collection methods
2009	2008	Bank	Score
1		HSBC	5.91
2		Citi	5.89
3		Garanti Bank	5.57
Comprehensive electronic banking capabilities
2009	2008	Bank	Score
1		HSBC	6
2		Citi	5.98
3		Garanti Bank	5.9
Error rates
2009	2008	Bank	Score
1		HSBC	5.69
2		Citi	5.3
3		UniCredit	5.19

Tags Emerging Europe Emerging Markets Foreign Exchange Surveys and Awards

Cash management poll 2009: Among non-financial institutions how do customers rate their lead Central and Eastern European ICM’s services?

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