Best bank: Banca Intesa
A combination of consistent balance sheet expansion, rapid digital migration and targeted product launches across retail and corporate segments underpinned Banca Intesa’s strong performance in Serbia in 2025.
The bank’s loan book expanded by 14.4% during the review period, while asset quality strengthened. Profitability remained strong, with net profit reaching €264 million, supported by rising volumes and greater operational efficiency. Lending momentum was reinforced by operational upgrades, notably the rollout of a new origination platform that shortened processing times and helped drive cash loan disbursements above €980 million, up 63% year-on-year.
Digital investment translated into measurable shifts in customer behaviour.
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