For many banks, a core banking migration is a period when customer experience inevitably comes under pressure. CRDB Bank excelled in this challenge in 2025, transforming its technology infrastructure while continuing to improve service quality, expand digital capabilities and strengthen customer advocacy across one of Africa’s fastest growing retail banking franchises.
During the year, CRDB added more than one million new retail customers, taking its customer base to 7.18 million, while retail deposits grew 32% to TZS8.53
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