Europe’s best retail bank 2026: ING Bank

After a period of refocus earlier this decade, ING Bank can increasingly lean on markets like Spain, Italy and Germany, where its legacy as a direct bank means it has much scope to grow.

The bank is already top three by customers in Germany’s highly fragmented retail banking market. But even in the Netherlands, its home market, it is still seeing important flows of new customers.

In total, the bank expanded its mobile primary mobile customer base to 15.4

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