Best bank: Access Bank Zambia
In a challenging operating environment marked by liquidity constraints and currency volatility, Access Bank Zambia delivered a year of resilient growth by focusing on financial inclusion, digital innovation, SME development and disciplined portfolio management.
The bank’s strategy reflects the broader Access Bank group ambition to build a leading African financial services franchise, with investment focused on customer centricity, sustainable finance and technology-enabled banking. In Zambia, that translated into expanded digital capabilities, stronger customer engagement and targeted support for underserved segments.
Retail growth was supported by investments in digital channels and alternative distribution.
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