Best private bank: CIBC Private Banking
CIBC Private Banking led Canada’s wealth management landscape during the review period, delivering a data‑driven model that consistently elevated the client experience across Canada. With 397 team members, including 217 private bankers, the franchise supports 17,500-plus client households and manages US$40 billion in funds, cementing its leadership position nationwide.
CIBC’s performance is compelling. The business achieved strong year‑on‑year revenue growth, completed more than one thousand financial plans and generated billions in cross‑bank referrals, reflecting strong service, deep advisory engagement and long‑tenured banker relationships averaging 13 years. Across regions – Ontario, British Columbia, Quebec, the Prairies, and Atlantic Canada – clients benefit from an integrated model supported by 50 locations, ensuring accessibility and precision‑tailored solutions aligned with local market dynamics.
CIBC’s value proposition is further strengthened through its three key differentiators: a high‑touch service model; innovative liquidity architecture; and powerful cross‑bank connectivity linking clients to expertise across capital markets, commercial banking and wealth. These capabilities are augmented by award‑winning digital platforms, including artificial intelligence (AI)‑enabled expert‑connection tools and strong online and mobile banking experiences.
The bank’s strategic clarity underpins its ambition to be the destination private bank in Canada. With extensive regional reach and sustained financial performance, CIBC Private Banking exemplifies the capability and client‑centric excellence befitting Canada’s best private bank.
Best for UHNW: CIBC Private Banking
CIBC Private Banking continues its excellence in the Canadian ultra-high-net-worth (UHNW) space by delivering a carefully engineered, multi‑dimensional platform designed for the complexity and global reach of UHNW households. Its proposition is purpose‑built around advanced liquidity architecture, deep advisory expertise and seamless enterprise‑wide connectivity.
The bank’s UHNW offering integrates multi‑currency liquidity solutions – including special‑arrangement rate structures, dual‑currency instruments and sophisticated credit facilities – each calibrated to UHNW balance-sheet dynamics. Clients benefit from privileged access to CIBC capital markets and CIBC asset management, ensuring fully aligned execution across public, private and structured markets.
With a national footprint of 50-plus locations and a low private banker–to–household ratio, CIBC delivered an engineered service model that combines white‑glove attention with institution‑wide scale during the review period.
The bank’s UHNW clients have benefitted from the full force of its cross‑enterprise infrastructure, including cross‑bank referral engines, expert connectivity and a digitally advanced ecosystem.
CIBC’s UHNW strategy is deliberately future‑focused: strengthening Canada’s position as a global wealth hub, deepening advisory impact and delivering performance for its clients through integrated solutions that anticipate and shape client ambition. With industry‑leading client satisfaction, advanced liquidity innovation and robust enterprise connectivity, CIBC Private Banking stands as Canada’s definitive destination for UHNW families.
Best for client service: CIBC Private Banking
Combining human, high‑touch relationships with data‑driven insight, innovative liquidity solutions and market‑leading digital capabilities, CIBC Private Banking set the client‑service benchmark for Canadian private banking during the review period.
Service quality is evidenced by its performance: a net promoter score of more than 85 from hundreds of affluent respondents in 2024, and a private banker‑to‑household ratio of under 10 enables proactive, relationship‑led coverage. The bank’s clients consistently highlight advisers’ accessibility, responsiveness and empathy through life transitions, reinforcing CIBC’s status as long‑term partner.
Client service is further amplified by a disciplined cross‑bank model. Dedicated private banking teams orchestrate connectivity to CIBC Wood Gundy, private investment counsel, commercial banking, capital markets, CIBC Bank USA and CIBC Caribbean.
Digital excellence is a core pillar of the service proposition. CIBC’s powerful AI platform streamlines processes and frees bankers to focus on complex client needs, while CIBC mobile and online banking provide a robust consumer experience and customer satisfaction.
Euromoney’s award for best for client service in Canada recognises CIBC Private Banking as the destination private bank for high‑ and ultra‑high‑net‑worth families nationwide.
