Awards for Excellence national winners 2026: Botswana

Best bank: First National Bank of Botswana

First National Bank of Botswana (FNBB) has the strongest presence across retail and corporate banking for Botswanan customers. The bank frames its ambition as becoming the world class financial solutionist of choice, with an emphasis on customer experience, digital banking excellence, innovative client solutions and robust risk management.

On the retail side, FNBB’s CashPlus model offers access, convenience and inclusion. Its network of 1,794 agents enables both FNBB and non-FNBB customers to withdraw and deposit cash, pay bills and access services through an active mobile number and one-time PIN.

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