Smooth exits: Titi Cole on one of Citi’s toughest tasks
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Smooth exits: Titi Cole on one of Citi’s toughest tasks

Exiting consumer banking in a range of markets around the world was one of Jane Fraser's first steps when she became Citi’s chief executive. The immensely complex task would need the safest of hands.

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Titi Cole, Citi

When Jane Fraser was casting around in April 2021 for someone to coordinate Citi’s exit from consumer banking in 13 markets, a month after she had been formally installed as the bank’s chief executive, she was looking for a candidate with a very particular set of abilities.

They would need to be skilled at working across complex, multi-layered teams.

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