Urgent need for cash puts pressure on accounts receivable teams

Machine learning powers new software that can help companies chase down overdue invoices and failed payments without driving customers away.

The head of commercial banking at a large European lender gives Euromoney an unusual example of how it has been helping companies through the lockdown – not just extending overdrafts, granting repayment holidays or cutting account charges.

“We are a big company ourselves with lots of suppliers. We are adopting payment upon presentation of invoices. We need to keep these suppliers alive.”

Are the bank’s corporate customers doing the same? “This is bringing out some of the best behaviour and some of the worst that I have seen,” says the banker.

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