Awards for Excellence 2008: Albania

Raiffeisen Bank managed to extend its market leadership in Albania, despite increased competition from such rivals as Banka Kombetare Tregtare and American Bank of Albania. Raiffeisen Bank Albania is firmly ranked as the number one bank by assets, deposits and loans, on both a corporate and retail basis. The bank continues to extend its client coverage and now has 97 branches, almost three times those of its nearest rival; 154 ATMs, double its closest competitor’s; and more than 400 point-of-sales terminals. The bank also extended its mobile banking team, reaching out to previously unbanked sections of the population. Thanks to this expansion, Raiffeisen Bank managed to grow its customer base by 14% in 2007, which helped it double its retail lending, while corporate loans rose by 45%. Growth did not come at the cost of profitability, however. The bank reported a cost-income ratio of 40% and a pre-tax return on equity of 58%.