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Best Bank: Standard Bank |
Retail banking in South Africa is notoriously dozy. A recent survey of how the big four banks – Absa, Nedbank, Standard Bank and First National Bank – treat their customers, carried out by consultancy House of Performance, reveals a shocking complacency and lack of customer service. Customers spend more than 70% of their time in a branch waiting to be served. Banks are more interested in procedures than customers.
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