Philippines call centres: Hot seats
IT IS LUNCHTIME at the Department of Budget and Management and everywhere, staff tuck into their lunchboxes with evident relish. Everyone that is except the department head, secretary Rolando Andaya. Pulling on another cigarette, he listens intently to a local official’s entreaty for more funds to rebuild his barangay’s (parish) school, destroyed in a fire. The supplicant is not alone: the line of local lobbyists snakes out of Andaya’s office and into the corridors of the dilapidated office building.
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