| Access to all applicable clearing systems | |||
| 2005 | 2004 | Bank | Score |
| 1 | 6 | Citigroup | 62.90% |
| 2 | 4 | JPMorgan Chase | 57.90% |
| 3 | 3 | HSBC | 53.70% |
| 4 | 5 | Deutsche Bank | 51.20% |
| 5 | 9 | SEB | 50.00% |
| 6 | 11 | Standard Chartered | 45.50% |
| 7 | 13 | ABN Amro | 41.00% |
| 8= | 7= | Société Générale | 38.50% |
| 8= | 10 | Bank of America | 38.50% |
| 10 | 2 | Nordea | 18.20% |
| Innovative payment/collection methods | |||
| 2005 | 2004 | Bank | Score |
| 1 | 6 | Citigroup | 60.70% |
| 2 | 1 | HSBC | 53.40% |
| 3 | 8 | SEB | 52.60% |
| 4 | 4 | JPMorgan Chase | 47.40% |
| 5 | 5 | Deutsche Bank | 47.10% |
| 6 | 3 | Standard Chartered | 44.10% |
| 7 | 2 | Nordea | 36.40% |
| 8 | 9 | ABN Amro | 28.60% |
| 9 | 7 | Bank of America | 25.00% |
| 10 | 13 | Société Générale | 23.10% |
| Quality of web-based solutions | |||
| 2005 | 2004 | Bank | Score |
| 1 | 1 | SEB | 71.40% |
| 2 | 4= | Citigroup | 69.20% |
| 3 | 4= | JPMorgan Chase | 57.90% |
| 4 | 3 | HSBC | 53.60% |
| 5 | 2 | Deutsche Bank | 50.00% |
| 6 | 10 | Standard Chartered | 42.40% |
| 7 | 6 | Nordea | 36.40% |
| 8= | 7 | Bank of America | 25.00% |
| 8= | 12 | Société Générale | 25.00% |
| 10 | 9 | ABN Amro | 23.80% |
| Robustness of electronic platforms | |||
| 2005 | 2004 | Bank | Score |
| 1 | — | JPMorgan Chase | 68.40% |
| 2 | — | Citigroup | 62.70% |
| 3 | — | Nordea | 54.50% |
| 4 | — | HSBC | 53.40% |
| 5 | — | SEB | 52.40% |
| 6 | — | Deutsche Bank | 51.20% |
| 7 | — | Bank of America | 46.20% |
| 8 | — | Standard Chartered | 39.40% |
| 9 | — | ABN Amro | 24.20% |
| 10 | — | Société Générale | 23.10% |
| Global liquidity capabilities | |||
| 2005 | 2004 | Bank | Score |
| 1 | 2 | JPMorgan Chase | 68.40% |
| 2 | 1 | Citigroup | 67.10% |
| 3 | 3 | HSBC | 63.70% |
| 4 | 4 | Deutsche Bank | 54.20% |
| 5 | 8= | Standard Chartered | 51.50% |
| 6= | 7 | ABN Amro | 50.00% |
| 6= | 8= | Société Générale | 50.00% |
| 8 | 6 | Bank of America | 46.20% |
| 9 | 13 | Nordea | 27.30% |
| 10 | 11 | SEB | 23.80% |
| Centralized client service | |||
| 2005 | 2004 | Bank | Score |
| 1 | 6 | JPMorgan Chase | 84.20% |
| 2 | 5 | Citigroup | 61.70% |
| 3 | 11 | Bank of America | 61.50% |
| 4 | 2 | HSBC | 59.70% |
| 5 | 12 | Société Générale | 53.80% |
| 6 | 1 | SEB | 52.40% |
| 7 | 4 | Deutsche Bank | 51.20% |
| 8 | 8= | Standard Chartered | 48.60% |
| 9 | 8= | Nordea | 45.50% |
| 10 | 7 | ABN Amro | 40.60% |
| In-country client service | |||
| 2005 | 2004 | Bank | Score |
| 1 | 6 | Nordea | 63.60% |
| 2 | 2 | HSBC | 63.00% |
| 3 | 4 | Citigroup | 60.90% |
| 4 | 5 | JPMorgan Chase | 57.90% |
| 5 | 7 | Standard Chartered | 57.10% |
| 6 | 3 | Deutsche Bank | 53.40% |
| 7 | 1 | SEB | 52.40% |
| 8 | 8 | Société Générale | 41.70% |
| 9 | 10 | ABN Amro | 40.60% |
| 10 | 9 | Bank of America | 30.80% |
| Ability to send bulk file payment regionally or globally | |||
| 2005 | 2004 | Bank | Score |
| 1 | 1 | Citigroup | 63.70% |
| 2 | 5 | JPMorgan Chase | 61.10% |
| 3 | 2 | HSBC | 56.40% |
| 4 | 3 | Deutsche Bank | 56.00% |
| 5 | 9 | Standard Chartered | 54.50% |
| 6 | 6 | Bank of America | 50.00% |
| 7 | 12 | SEB | 47.60% |
| 8 | 10= | Nordea | 45.50% |
| 9 | 8 | ABN Amro | 38.70% |
| 10 | 10= | Société Générale | 36.40% |
| Bank credit rating | |||
| 2005 | 2004 | Bank | Score |
| 1 | 1 | Citigroup | 80.30% |
| 2 | 5 | JPMorgan Chase | 73.70% |
| 3 | 2 | HSBC | 69.50% |
| 4 | 10= | Société Générale | 66.70% |
| 5 | 3 | Deutsche Bank | 64.00% |
| 6 | 6 | Bank of America | 61.50% |
| 7 | 9 | Standard Chartered | 60.00% |
| 8 | 8 | ABN Amro | 57.10% |
| 9 | 10= | Nordea | 54.50% |
| 10 | 12 | SEB | 35.00% |
| Comprehensive electronic banking capabilities | |||
| 2005 | 2004 | Bank | Score |
| 1 | — | Citigroup | 71.90% |
| 2 | — | HSBC | 64.40% |
| 3 | — | SEB | 61.90% |
| 4 | — | Deutsche Bank | 60.90% |
| 5 | — | JPMorgan Chase | 57.90% |
| 6 | — | Standard Chartered | 50.00% |
| 7 | — | Nordea | 45.50% |
| 8 | — | Bank of America | 38.50% |
| 9 | — | Société Générale | 30.80% |
| 10 | — | ABN Amro | 29.70% |
| Seamless integration of system interfaces | |||
| 2005 | 2004 | Bank | Score |
| 1 | — | Citigroup | 57.10% |
| 2 | — | HSBC | 52.80% |
| 3 | — | JPMorgan Chase | 50.00% |
| 4 | — | Standard Chartered | 43.80% |
| 5 | — | SEB | 42.90% |
| 6 | — | Deutsche Bank | 42.20% |
| 7 | — | Bank of America | 38.50% |
| 8 | — | Nordea | 36.40% |
| 9 | — | Société Générale | 27.30% |
| 10 | — | ABN Amro | 23.80% |
