Overall service categories
| Western Europe |
| 2005 |
2004 |
Bank |
Score |
| 1 |
4 |
SEB |
53.90% |
| 2 |
8 |
Deutsche Bank |
51.30% |
| 3 |
5 |
HSBC |
50.00% |
| 4 |
9 |
Citigroup |
48.60% |
| 5 |
2 |
ING |
48.50% |
| 6 |
7 |
JPMorgan Chase |
45.30% |
| 7 |
12 |
Société Générale |
41.80% |
| 8 |
6 |
Nordea |
39.30% |
| 9 |
13 |
Bank of America |
37.80% |
| 10 |
14 |
ABN Amro |
24.80% |
| North America |
| 2005 |
2004 |
Bank |
Score |
| 1 |
1 |
Citigroup |
58.50% |
| 2 |
4 |
ABN Amro |
36.40% |
| Asia |
| 2005 |
2004 |
Bank |
Score |
| 1 |
4 |
JPMorgan Chase |
69.90% |
| 2 |
3 |
Citigroup |
69.70% |
| 3 |
1 |
HSBC |
58.30% |
| 4 |
2 |
Deutsche Bank |
51.70% |
| 5 |
6 |
Standard Chartered |
46.50% |
| 6 |
5 |
ABN Amro |
32.10% |
| Eastern Europe |
| 2005 |
2004 |
Bank |
Score |
| 1 |
1 |
ABN Amro |
61.00% |
| 2 |
— |
Deutsche Bank |
58.60% |
| 3 |
2 |
Citigroup |
45.40% |
| Middle East |
| 2005 |
2004 |
Bank |
Score |
| 1 |
3 |
Citigroup |
68.70% |
| 2 |
2 |
HSBC |
64.30% |
| 3 |
1 |
Standard Chartered |
29.00% |
| Africa |
| 2005 |
2004 |
Bank |
Score |
| 1 |
2 |
HSBC |
68.00% |
