| How do their own customers rate them? Percentage of very good or excellent ratings customers gave to their lead ICM Overall service categories |
|||
| 2005 | 2004 | Bank | Score |
| 1 | 6 | Citigroup | 65.50% |
| 2 | 4 | JPMorgan Chase | 62.00% |
| 3 | 1 | HSBC | 59.40% |
| 4 | 5 | SEB | 53.20% |
| 5 | 10 | Deutsche Bank | 52.70% |
| 6 | 9 | Standard Chartered | 45.20% |
| 7 | 11 | Nordea | 43.70% |
| 8 | 15 | Société Générale | 42.70% |
| 9 | 12 | Bank of America | 42.60% |
| 10 | 14 | ABN Amro | 38.30% |
| How do customers rate their lead ICM’s services? Global coverage and delivery |
|||
| 2005 | 2004 | Bank | Score |
| 1 | 1 | Citigroup | 74.30% |
| 2 | 3 | JPMorgan Chase | 70.00% |
| 3 | 2 | HSBC | 68.30% |
| 4 | 9 | Deutsche Bank | 56.20% |
| 5 | 8 | Société Générale | 46.20% |
| 6 | 7 | ABN Amro | 42.20% |
| 7 | 4 | Standard Chartered | 38.90% |
| 8 | 6 | Bank of America | 38.50% |
| 9 | 13 | SEB | 38.10% |
| 10 | 12 | Nordea | 27.30% |
| Level of commitment to your cash management business | |||
| 2005 | 2004 | Bank | Score |
| 1 | 9 | JPMorgan Chase | 80.00% |
| 2 | 1 | SEB | 76.20% |
| 3 | 4 | Nordea | 72.70% |
| 4 | 12 | Citigroup | 72.40% |
| 5 | 7 | HSBC | 67.70% |
| 6 | 10 | Deutsche Bank | 60.70% |
| 7 | 13 | Bank of America | 53.80% |
| 8 | 5= | Standard Chartered | 50.00% |
| 9 | 5= | Société Générale | 46.20% |
| 10 | 11 | ABN Amro | 43.80% |
| Industry expertise and knowledge | |||
| 2005 | 2004 | Bank | Score |
| 1 | 4 | JPMorgan Chase | 78.90% |
| 2 | 5 | Citigroup | 71.60% |
| 3 | 7= | SEB | 66.70% |
| 4 | 2 | HSBC | 66.60% |
| 5 | 11= | Deutsche Bank | 60.70% |
| 6 | 7= | Nordea | 54.50% |
| 7 | 3 | Standard Chartered | 50.00% |
| 8 | 10 | ABN Amro | 49.20% |
| 9 | 13 | Société Générale | 46.20% |
| 10 | 9 | Bank of America | 38.50% |
| Quality of personnel | |||
| 2005 | 2004 | Bank | Score |
| 1 | 3 | JPMorgan Chase | 75.00% |
| 2 | 2 | HSBC | 68.60% |
| 3 | 10 | Citigroup | 68.10% |
| 4 | 1 | SEB | 66.70% |
| 5 | 5 | Deutsche Bank | 64.00% |
| 6 | 6= | Société Générale | 61. |
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