Which ICMs do you use most? Cash management - central and eastern Europe

Which ICMs do you use most? Cash management – central and eastern Europe

Cash Management poll 2005 The dash for cash Twist in the tail for MGM screenplay Which ICMs do you use most? Global results Western Europe Central and Eastern Europe Asia North America Latin America Middle East Africa Customer experience ratings: How their customers rate them: various categories of service Regional customer ratings Methodology Central […]

Cash Management poll 2005

The dash for cash		Twist in the tail for MGM screenplay

Which ICMs do you use most?
Global results		Western Europe

Central and Eastern Europe		Asia

North America		Latin America

Middle East		Africa

Customer experience ratings:
How their customers rate them: various categories of service

Regional customer ratings

Methodology

Central and Eastern Europe
2005	2004	Bank	Score
1	1	Citigroup	1150
2	2	ABN Amro	522
3	3	ING	405
4	4	Deutsche Bank	297
5	8	HVB	210
6	5	HSBC	209
7	10	Société Générale	121
8	11	Nordea	118
9	9	Bank of America	94
10	7	Commerzbank	74
11	13	Raiffeisen Zentralbank (RZB)	65
12	18	Calyon	52
13	6	JPMorgan Chase	51
14=	14	Dresdner Bank	50
14=	16	SEB	50
16=	—	Fortis Bank	42
16=	12	BNP Paribas	42
18	—	Bank of Ireland	40
19	20	KBC Bank	27
20=	17	Danske Bank	12
20=	15	Barclays	12
22=	—	Akbank	8
22=	23	UBS	8
24=	—	Mizuho Financial	6
24=	—	DBS Bank	6
24=	26=	Mitsubishi Tokyo Financial	6
27	22	Standard Chartered	5
28=	—	Maybank	4
28=	—	Rabobank	4
30=	21	RBS	3
30=	24=	Wachovia Bank	3

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Which ICMs do you use most? Cash management – central and eastern Europe

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