Deloitte Recommends Reviewing Past Advice, Sales Practices

This article appears courtesy of Institutional Investor.

Source: Compliance Reporter

U.K. firms should review their advice and sales practices over the last several years as part of their response to the Financial Services Authority ‘s customer fairness initiative, advised Michael Corrigan , partner at Deloitte & Touche in London. Firms should specifically look for any problems that might lead to customer complaints, Corrigan told a Securities & Investment Institute compliance forum Oct. 20 in London. “The question you should ask is ‘how toxic is my back-book,'” said Corrigan.