| Which ICMs do you currently use for your operations in the following regions? | ||||
| Globally | ||||
| 2003 | 2002 | BankName | Unweighted score | WeightedScore |
| 1 | 1 | Citigroup | 651 | 2143 |
| 2 | 3 | HSBC | 1181 | 1825 |
| 3 | 4 | ABN Amro | 4 | 1115 |
| 4 | 5 | Bank of America | 304 | 966 |
| 5 | 2 | Deutsche Bank | 368 | 790 |
| 6 | 7 | Standard Chartered | 276 | 551 |
| 7 | 6 | JP Morgan Chase | 161 | 527 |
| 8 | 8 | ING Group | 80 | 306 |
| 9 | 21= |
SEB | 126 | 269 |
| 10 | 9 | BNP Paribas | 104 | 255 |
| 11 | 11 | Société Générale | 92 | 217 |
| 12 | 14 | Commerzbank | 52 | 166 |
| 13 | 13 | Nordea | 70 | 120 |
| 14 | 18 | Crédit Lyonnais | 34 | 111 |
| 15 | 15 | RBS | 30 | 92 |
| 16 | 10 | Barclays | 43 | 84 |
| 17 | 17 | Wachovia First Union | 25 | 73 |
| 18 | 16 | FleetBoston | 21 | 66 |
| 19 | – | Raiffeisen Zentralbank (RZB) | 11 | 55 |
20= |
24 | Danske Bank | 29 | 53 |
20= |
21= |
Dresdner | 14 | 53 |
| 22 | 23 | Bank of Tokyo Mitsubishi | 22 | 41 |
| 23 | 31 | ANZ Bank | 24 | 39 |
| 24 | 19 | Sumitomo Bank | 14 | 35 |
| 25 | 12 | Bank One | 20 | 33 |
| 26 | 26 | Mellon | 7 | 28 |
| 27 | 27= |
Development Bank of Singapore | 12 | 18 |
28= |
25 | Bank of New York | 11 | 15 |
28= |
30 | BBVA | 6 | 15 |
| 30 | – | SCH | 4 | 14 |
| 31 | 20 | HVB Group | 3 | 9 |
| 32 | – | Rabobank | 5 | 5 |
| 33 | – | Malayan Banking Bhd (Maybank) | 3 | 3 |
| Western Europe | ||||
| Unweighted score | WeightedScore | |||
| 1 | 3 | ABN Amro | 176 | 6 |
| 2 | 2 | Citigroup | 105 | 418 |
| 3 | 5 | HSBC | 204 | 394 |
| 4 | 1 | Deutsche Bank | 114 | 3 |
| 5 | 4 | Bank of America | 62 | 205 |
| 6 | 15 | SEB | 82 | 187 |
| 7 | 6 | JP Morgan Chase | 42 | 179 |
| 8 | 7 | BNP Paribas | 52 | 155 |
| 9 | 11 | Société Générale | 63 | 134 |
| 10 | 12 | Commerzbank | 40 | 133 |
| 11 | 10 | RBS | 30 | 92 |
| 12 | 9 | ING Group | 30 | 82 |
| 13 | 8 | Barclays | 35 | 76 |
| 14 | 13 | Nordea | 38 | 57 |
15= |
16 | Dresdner | 10 | |
15= |
17 | Danske Bank | 21 | |
| 17 | 14 | Crédit Lyonnais | 14 | 40 |
| 18 | – | Standard Chartered | 25 | 29 |
| 19 | – | Wachovia First Union | 3 | 9 |
| 20 | 18 | Bank One | 3 | 6 |
21= |
– | ANZ Bank | 3 | 3 |
21= |
– | Bank of Tokyo Mitsubishi | 3 | 3 |
21= |
– | BBVA | 3 | 3 |
21= |
– | Bank of New York | 3 | 3 |
| Central & Eastern Europe | ||||
| Unweighted score | WeightedScore | |||
| 1 | 1 | Citigroup | 80 | 314 |
| 2 | 3 | ING Group | 35 | 168 |
| 3 | 4 | Deutsche Bank | 38 | 104 |
| 4 | 2 | ABN Amro | 41 | 103 |
| 5 | 5 | HSBC | 65 | 83 |
| 6 | 9 | Bank of America | 22 | 75 |
| 7 | – | Raiffeisen Zentralbank (RZB) | 11 | 55 |
| 8 | 11 | Commerzbank | 9 | 24 |
| 9 | 13 | Crédit Lyonnais | 8 | 23 |
10= |
12 | Société Générale | 10 | 22 |
10= |
14 | Standard Chartered | 18 | 22 |
10= |
– | SEB | 18 | 22 |
| 13 | 8 | Nordea | 10 | 21 |
| 14 | – | BNP Paribas | 7 | 11 |
| 15 | 7 | HVB Group | 3 | 9 |
| 16 | – | Dresdner | 4 | 8 |
17= |
6 | JP Morgan Chase | 6 | 6 |
17= |
– | Danske Bank | 6 | 6 |
| North America | ||||
| Unweighted score | WeightedScore | |||
| 1 | 2 | Bank of America | 82 | 304 |
| 2 | 1 | Citigroup | 78 | 276 |
| 3 | 3 | JP Morgan Chase | 48 | 158 |
| 4 | 7 | HSBC | 68 | 100 |
| 5 | 8 | ABN Amro | 32 | 91 |
| 6 | 6 | Deutsche Bank | 24 | 42 |
| 7 | 5 | Wachovia First Union | 13 | 38 |
| 8 | – | SEB | 16 | 36 |
| 9 | 10 | Mellon | 7 | 28 |
| 10 | 4 | Bank One | 11 | 21 |
| 11 | – | Crédit Lyonnais | 4 | 16 |
| 12 | – | ING Group | 5 | 14 |
| 13 | 13 | Nordea | 6 | 12 |
| 14 | – | Standard Chartered | 7 | 11 |
| 15 | – | BNP Paribas | 6 | 10 |
| 16 | 9 | FleetBoston | 6 | 8 |
| 17 | 12 | Bank of New York | 3 | 3 |
| Latin America | ||||
| Unweighted score | WeightedScore | |||
| 1 | 1 | Citigroup | 67 | 270 |
| 2 | 4 | ABN Amro | 38 | 154 |
| 3 | 3 | HSBC | 31 | 79 |
| 4 | 2 | FleetBoston | 15 | 58 |
| 5 | – | Wachovia First Union | 9 | 26 |
| 6 | 8 | Bank of America | 12 | 21 |
7= |
– | Crédit Lyonnais | 4 | 16 |
7= |
– | Standard Chartered | 8 | 16 |
9= |
– | SCH | 4 | 14 |
9= |
– | ING Group | 5 | 14 |
| 11 | 7 | BBVA | 3 | 12 |
| 12 | – | BNP Paribas | 6 | 9 |
13= |
– | Société Générale | 3 | 6 |
13= |
– | Bank of New York | 2 | 6 |
15= |
6 | JP Morgan Chase | 2 | 4 |
15= |
5 | Deutsche Bank | 4 | 4 |
| Asia | ||||
| Unweighted score | WeightedScore | |||
| 1 | 2 | HSBC | 489 | 728 |
| 2 | 1 | Citigroup | 154 | 336 |
| 3 | 4 | Standard Chartered | 132 | 322 |
| 4 | 3 | Deutsche Bank | 129 | 190 |
| 5 | 5 | Bank of America | 65 | 183 |
| 6 | 7 | ABN Amro | 78 | 114 |
| 7 | 6 | JP Morgan Chase | 27 | 46 |
8= |
9 | Bank of Tokyo Mitsubishi | 16 | 35 |
8= |
8 | Sumitomo Bank | 14 | 35 |
| 10 | 10 | Development Bank of Singapore | 12 | 18 |
| 11 | – | Crédit Lyonnais | 4 | 16 |
| 12 | 11 | ANZ Bank | 10 | 14 |
| 13 | – | ING Group | 3 | 12 |
| 14 | – | BNP Paribas | 7 | 7 |
| 15 | – | SEB | 3 | 6 |
| 16 | – | Rabobank | 5 | 5 |
17= |
– | Barclays | 3 | 3 |
17= |
– | Malayan Banking Bhd (Maybank) | 3 | 3 |
17= |
– | Bank One | 3 | 3 |
| 20 | – | Danske Bank | 2 | 2 |
| Middle East | ||||
| Unweighted score | WeightedScore | |||
| 1 | – | HSBC | 203 | 260 |
| 2 | – | Citigroup | 59 | 158 |
| 3 | – | Standard Chartered | 51 | 87 |
| 4 | – | ABN Amro | 34 | 63 |
| 5 | – | BNP Paribas | 16 | 36 |
| 6 | – | Société Générale | 4 | 16 |
| 7 | – | Deutsche Bank | 7 | 10 |
| 8 | – | JP Morgan Chase | 2 | 6 |
| 9 | – | ANZ Bank | 3 | 3 |
| 10 | – | Barclays | 2 | 2 |
| Africa | ||||
| Unweighted score | WeightedScore | |||
| 1 | – | Citigroup | 25 | 90 |
| 2 | – | Standard Chartered | 18 | 43 |
| 3 | – | HSBC | 16 | 28 |
| 4 | – | ABN Amro | 9 | 26 |
5= |
– | ANZ Bank | 2 | 4 |
5= |
– | Deutsche Bank | 4 | 4 |
| 7 | – | Barclays | 3 | 3 |
| Multiregional | ||||
| Unweighted score | WeightedScore | |||
| 1 | 1 | Citigroup | 83 | 281 |
| 2 | 4 | Bank of America | 61 | 178 |
| 3 | 6 | HSBC | 105 | 153 |
| 4 | 5 | JP Morgan Chase | 34 | 128 |
| 5 | 2 | ABN Amro | 46 | 108 |
| 6 | 3 | Deutsche Bank | 48 | 86 |
| 7 | – | Société Générale | 12 | 39 |
| 8 | – | Nordea | 16 | 30 |
| 9 | 9 | BNP Paribas | 10 | 27 |
| 10 | 7 | Standard Chartered | 17 | 21 |
| 11 | – | SEB | 7 | 18 |
| 12 | 8 | ING Group | 2 | 16 |
| 13 | – | ANZ Bank | 6 | 15 |
| 14 | – | Commerzbank | 3 | 9 |
15= |
– | Bank of New York | 3 | 3 |
15= |
– | Bank of Tokyo Mitsubishi | 3 | 3 |
15= |
– | Bank One | 3 | 3 |
| Which ICMs do you rate as the best in the following regions? | ||||
| Globally | Unweighted score | WeightedScore | ||
| 1 | 1 | Citigroup | 822 | 2485 |
| 2 | 5 | HSBC | 11 | 1793 |
| 3 | 3 | ABN Amro | 430 | 1096 |
| 4 | 2 | Deutsche Bank | 429 | 1014 |
| 5 | 6 | Bank of America | 290 | 897 |
| 6 | 7 | Standard Chartered | 275 | 578 |
| 7 | 4 | JP Morgan Chase | 156 | 464 |
| 8 | 8 | ING Group | 103 | 401 |
| 9 | 9 | BNP Paribas | 81 | 214 |
| 10 | 22 | SEB | 92 | 201 |
| 11 | 10 | Société Générale | 56 | 124 |
| 12 | 15 | Nordea | 51 | 97 |
| 13 | 13 | FleetBoston | 20 | 62 |
| 14 | 25= |
Crédit Lyonnais | 17 | 59 |
15= |
17= |
Wachovia First Union | 18 | 52 |
15= |
17= |
Mellon | 14 | 52 |
| 17 | 16 | RBS | 20 | 49 |
| 18 | 14 | Commerzbank | 18 | 46 |
19= |
12 | Bank One | 21 | 44 |
19= |
11 | Barclays | 28 | 44 |
| 21 | – | Danske Bank | 18 | 34 |
| 22 | 20 | Bank of New York | 13 | 27 |
| 23 | 21 | Sumitomo Bank | 9 | 19 |
| 24 | 28= |
ANZ Bank | 17 | 17 |
| 25 | 23 | Bank of Tokyo Mitsubishi | 6 | 15 |
| 26 | – | SCH | 5 | 9 |
| 27 | 25= |
Dresdner | 7 | 7 |
| 28 | 24 | Development Bank of Singapore | 6 | 6 |
| 29 | – | Raiffeisen Zentralbank (RZB) | 5 | 5 |
30= |
– | Malayan Banking Bhd (Maybank) | 3 | 3 |
30= |
– | Rabobank | 3 | 3 |
| Western Europe | ||||
| Unweighted score | WeightedScore | |||
| 1 | 2 | Citigroup | 183 | 568 |
| 2 | 1 | Deutsche Bank | 175 | 517 |
| 3 | 3 | ABN Amro | 176 | 475 |
| 4 | 6 | HSBC | 182 | 355 |
| 5 | 5 | Bank of America | 62 | 203 |
| 6 | 4 | JP Morgan Chase | 44 | 163 |
| 7 | 13 | SEB | 66 | 156 |
| 8 | 7 | BNP Paribas | 47 | 1 |
| 9 | 8 | ING Group | 41 | 131 |
| 10 | 10 | Société Générale | 42 | 90 |
| 11 | 11 | RBS | 18 | 47 |
| 12 | 12 | Commerzbank | 16 | 44 |
| 13 | 14 | Nordea | 24 | 42 |
| 14 | 9 | Barclays | 18 | 34 |
| 15 | 17= | Standard Chartered | 20 | 23 |
| 16 | – | Crédit Lyonnais | 7 | 19 |
| 17 | – | Danske Bank | 6 | 14 |
| 18 | – | Wachovia First Union | 4 | 12 |
| 19 | – | Bank of New York | 2 | 6 |
| 20 | – | ANZ Bank | 5 | 5 |
| 21 | 17= | Dresdner | 3 | 3 |
| Central & Eastern Europe | ||||
| Unweighted score | WeightedScore | |||
| 1 | 1 | Citigroup | 71 | 309 |
| 2 | 3= |
ING Group | 43 | 193 |
| 3 | 2 | ABN Amro | 39 | 121 |
| 4 | 3= |
Deutsche Bank | 38 | 107 |
| 5 | 6 | HSBC | 61 | 87 |
| 6 | 7 | Bank of America | 16 | 60 |
| 7 | – | Standard Chartered | 20 | 24 |
| 8 | – | SEB | 14 | 23 |