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Click here for Business travel poll A recent study by American Express shows that the number of international business trips will increase this year by 29%. Airlines and hotels that serve business centres will all compete for these travellers’ patronage. So what services will hotels provide to win customers’ loyalty? And whom are they ultimately aiming to please, the traveller, or his budget controller? Technology is an important factor in the service industry, and hotels and airlines consistently add to the services they offer. |
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