In the first week of 1996, irate customers smashed windows at the Deutsche Telekom shop in Kassel, north of Frankfurt, and showered it with protest leaflets. Every television satirist in Germany tore into Deutsche Telekom in the following weeks, mocking the dense logic and baffling doublespeak that accompanied a new scale of charges introduced at the beginning of the year. Telekom made matters worse when it transpired it had inadvertently charged some New Year’s Day callers at peak rates, netting an embarrassing extra Dm13 million ($8.8
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