Awards for Excellence 2016
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The origins of the transformation of BanReservas in the Dominican Republic can be traced to July 2013 specifically, when the country’s president, Danilova Medina, appointed Enrique Ramirez as its new CEO. The results have been dramatic, particularly over the past year and BanReservas wins this year’s award for best bank transformation in Latin America.
Ramirez had two key goals: to improve customer service and foster a culture based on leadership. The CEO even visited branches on weekends unannounced, and often unrecognized, to see them in action for himself.
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