Euromoney Rates Survey 2013: Client Satisfaction Ratings

Client Satisfaction Ratings return to the

r2013-small.gifClient Satisfaction Ratings

Ability to deal with large transactions/volumes Back Office Capabilities Economic Research Liquidity Consistency Market Research/Strategy Pricing Sales Coverage/Client Service

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Rates Survey 2013: Results index

Ability to deal with large transactions/volumes
2013 2012 Entity Score
1 7 Goldman Sachs 6.08
2 2 Barclays 6.04
3 10 BNP Paribas 6.01
4 1 HSBC 5.99
5 6 Deutsche Bank 5.98

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Back office capabilities
2013 2012 Entity Score
1 8 Nomura 5.91
2 3 Barclays 5.83
3 11= BNP Paribas 5.82
4 9= Goldman Sachs 5.8
5 2 HSBC 5.68

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Economic research
2013 2012 Entity Score
1 2= Goldman Sachs 5.99
2 5 Barclays 5.83
3 4 JPMorgan 5.76
4 15 Commerzbank 5.75
5 2= HSBC 5.72

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Liquidity consistency
2013 2012 Entity Score
1 2 Barclays 5.92
2 1 HSBC 5.84
3= 6 Deutsche Bank 5.83
3= 12 BNP Paribas 5.83
5 7 JPMorgan 5.8

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Market research/Strategy
2013 2012 Entity Score
1 15= Commerzbank 5.93
2= 3= Goldman Sachs 5.92
2= 2 Barclays 5.92
4 3= RBS 5.84
5 7 JPMorgan 5.82

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Pricing
2013 2012 Entity Score
1 13 BNP Paribas 5.93
2 3 Barclays 5.91
3 6= Deutsche Bank 5.84
4 14 UBS 5.8
5 9 RBS 5.77

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Sales coverage/Client service
2013 2012 Entity Score
1 1 Société Générale 6.22
2 4 Nomura 6.19
3 2 HSBC 6.18
4 6 Barclays 6.14
5 3 RBS 6.11

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