Technology review 2010: Automating bank relationship management

Many corporate treasury departments have to use more than one cash management bank to provide all the services they require, which can make managing their banking relationships difficult. Combined with the growing use of digital identities, two other recent developments have begun to provide the framework for the automation of bank relationship management.

Also in this section:
Controlling fraud – payment cards
Controlling fraud – Digital Indentities
Minimizing reputational risk
Improving connectivity
Automating bank relationship management
Treasury Management – Efficiency and compliance
Treasury Management – In-house versus ASP and SaaS solutions

The first is the development of the global electronic bank services billing standard, launched in 2007, now being issued by TWIST and ISO. Banks around the world are slowly adopting this new XML-based standard providing the means for international companies to receive detailed bank services billing statements covering all the services provided and the fees charged by their cash management banks. Six banks already provide full bank services billing statements, another six are in the development phase and several others have publicly committed to doing so. General Electric now receives full bank services billing statements from several of its major banks, which it analyzes using specialist bank fee analysis packages. The key benefits from the analysis are that corporate treasury departments are now able, often for the first time, to spot bank charge errors and to compare charges. The second development is the launch of the SWIFT-based electronic Bank Account Management (eBAM) standards. The three new XML messages for bank account opening, closing and maintenance (for example, changing a signatory on an account) respectively, have been adopted by banks around the world and corporate treasury management systems suppliers are developing new eBAM functionality.

It is still early days in the development of fully automated bank relationship management solutions, but the Weiland Financial Group is close, with a combination of its BAWeb service to manage bank accounts and signatories, and BRMEdge to automate and monitor bank service charges, as described in Figure 5.

<Figure 5 – Automation of bank relationship management

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Source: Weiland Financial Group